Desktop Claims Adjuster

Remote working - with monthly travel required to our Claims Operations Office in Sheffield.

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.

We are experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We cover those who travel a lot, run a business from home, collect rare treasures, live in a listed building, enjoy a river view or sunbathe on a flat roof.

Our smart tech enables customers to receive an instant, online quote for a wide range of complex needs, while our UK customer support teams are on hand to provide information and support when only a real person can.

Hundreds of thousands of people have already protected their homes and the things they love with our insurance. We are not content to be the leading provider of ‘non‑standard' insurance; we believe there is no such thing as ‘standard'. Everyone is unique and deserves home insurance designed with their individual needs in mind – something our combination of real people and smart tech helps us deliver.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we've got you covered.

Our customers and team come from all walks of life. We are a small, perfectly formed team comprising insurance specialists alongside technologists, data scientists and marketing champions from diverse backgrounds. We bring expertise, an appetite for innovation, and a shared ambition to empower people to protect their homes and the things they love.

Working in a fast‑paced environment where change happens regularly is how we do things. We embrace hybrid and fully remote working, giving teams the flexibility to choose the right location and working hours. We focus on the outputs of the work, not where it is completed, and encourage collaboration when it makes sense.

Homeprotect has been recognised as a Great Place to Work for the last six consecutive years.

• As a Desktop Claims Adjuster, you will manage and resolve a combination of complex and high‑value claims related to home damage or loss.
• You will proactively manage your claims caseload from cradle to grave, taking ownership of the customer journey and delivering world‑class service and sound technical claim decisions.
• Investigating Claims – gather all necessary information about the claim, the cause of damage or loss, extent of damage, and value of loss.
• Evaluating Coverage – determine whether the damage or loss is covered by the policy and the extent of coverage.
• Assessing Damages – evaluate the value of damages or loss, possibly working with contractors or scoping at desktop for reinstatement.
• Negotiating Settlements – negotiate a fair settlement with the claimant and, where necessary, with contractors or suppliers to secure repairs or replacements.
• Managing the claims process from initial investigation to final settlement, ensuring accurate records of communication and transactions.
• Communicating with stakeholders regularly throughout the end‑to‑end claims journey to keep everyone informed of progress.
• Consistently providing exceptional customer service to achieve high overall customer satisfaction, confidence and clarity throughout the claim journey.

As a Desktop Claims Adjuster you will build up a handling authority limit of up to £50,000 and work with a high level of autonomy.

• Excellent interpersonal and customer service skills, negotiation, questioning and decision‑making abilities.
• Good planning and analytical skills, flexible communication and confidence dealing with people in difficult circumstances.
• Proven ability to manage and settle home insurance claims up to a minimum £10,000, with experience handling claims above £10,000.
• Experience in desktop assessing.
• Desirable but not required: CERT CII, CERT CILA, BDMA.

• Opportunities for professional growth through training and personal development.
• 50% discount when you take out a policy with us.
• An in‑house wellbeing programme, including seminars and workshops.
• Home‑working starter kit and support for additional equipment.
• Charitable…