Client Service Advisor; Group Risk

Employee Benefits Client Service Advisor (Group Risk)

Join Aon as an Employee Benefits Client Service Advisor (Group Risk). This hybrid role blends office and home working, with options to work from London, Farnborough, Leeds, Manchester, or Birmingham.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive team and passionately help clients succeed.

• Ensure the smooth running of assigned portfolio of clients on a day‑to‑day basis
• Develop and maintain a constructive and professional relationship with clients and insurers at all levels.
• Act as the first point of contact for day‑to‑day enquiries from clients, providers and other internal and external sources
• Independently respond to queries from both clients and insurers in a pro‑active manner, whilst keeping Consultants informed
• Co‑ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
• Prepare template client reports as requested by Sales Consultants
• Resolve any identified discrepancies in provider documentation before sending to clients
• Ensure that any correspondence produced or issued by Aon is accurate and adheres to any published brand guidelines
• Manage the gathering of accurate data for each client’s scheme renewal
• Assist with the analysis of data as required
• Attend internal provider and product training
• Ensure that all client records are accurate and up to date
• Maintain client records and data in line with Aon systems and protocols
• Undertake ad hoc project work where required
• Understand and comply with the financial & industry regulations and legislations
• Establish and maintain up‑to‑date knowledge of products and the marketplace
• Build good working relationships with Aon colleagues from all parts of the business
• Show commitment and dedication to the role and to Aon
• Provide a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues
• Be a team player

• Knowledge of Group Risk industry essential
• High level of accuracy and attention to detail
• Ability to work independently and proactively using own initiative
• Relevant experience within the insurance industry preferred
• Skilled at building positive relationships with an ability to manage numerous stakeholders.
• Confident communicator with both colleagues and clients at all levels of organisation.
• Excellent listening, organisation, and presentation skills
• Willingness to learn and share knowledge.
• Ability to adapt to change
• Proficient in Microsoft applications including Excel

This role provides you with the opportunity to collaborate with various teams including broking teams, suppliers, consultants, and clients. You will be supported in your role through day‑to‑day management and career development opportunities. We operate a SMART working model that gives you the flexibility to work from home and the office to suit your lifestyle needs. Full and part‑time hours will be considered.

In addition to a comprehensive benefits package, we encourage an inclusive workforce. Aon offers two “Global Wellbeing Days” each year, and a range of working style solutions to support your well‑being and work/life balance. Our continuous learning culture inspires and equips you to grow, ensuring you can be your best self at Aon.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email Rea