Senior Homeowner Liability Desk Adjuster; Primarily

Senior level role that investigates and maintains complex or highly complex claims for property claims. Determines liability, secures information, reviews coverages, and settles claims. You will specialize in homeowner liability claims.

In this primarily home‑based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations – Madison, WI, Boston, MA, Phoenix, AZ (within approximately 35‑50 miles). On occasion you may be asked to travel to an office location for in‑person engagement activities such as team meetings, trainings, and culture events.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Position Compensation Range: $68,000.00 – $

Pay Rate Type: Salary

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles 3rd‑party claims under multiple policy types and numerous endorsements.
• Evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
• Interprets and determines policies, leases, by‑laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Makes independent decisions and self‑supervises most files and recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

• Demonstrated experience providing customer‑driven solutions, support or service.
• Demonstrated experience handling 3rd‑party, homeowner liability claims.
• Demonstrated experience handling simple to moderately complex claims.
• Extensive knowledge and understanding of policy language and endorsements.
• Extensive knowledge of each phase of the claim handling process.

• Obtain state‑specific property casualty claims licensing as required.

• Up to 10%.

• Work that primarily involves sitting/standing.

• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non‑disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full‑time employees).

In addition, our student loan repayment program and paid‑family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non‑discrimination, non‑harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email  to request a reasonable accommodation.