New Graduate Claims Development Program; Itasca, IL

New Graduate Claims Development Program (Itasca, IL)

Itasca, IL, USA

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Casualty Claims team is currently seeking early in career talent to join our Claims Development Program in our Itasca, IL location. This is a full‑time non‑exempt role.

The Casualty Associate Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of casualty claims in alignment with policy provisions, industry best practices, and applicable jurisdictional regulations. This role involves accurate input and management of claim data, as well as providing clear guidance to insureds and claimants throughout the claims process and available options.

• Engage with the New Graduate Claims Development Program cohort and learning support system, including management, Learning & Development consultants, team leads and formal/informal mentors.
• Participate in a structured casualty claim training program supporting professional development through Learn, Reflect, Apply methodology.
• Microlearning.
• Interactive Experiences.
• Post‑Training Reinforcement.
• Opportunity to join the Hanover GRID mentorship program.

• Collaborate with and gain exposure to multiple lines of business.
• Learn and apply core casualty claim concepts under supervision while building confidence and expertise in delivering high‑quality outcomes.
• Conduct recorded phone interviews with involved parties to confirm cause of loss, coverage, liability, and damages.
• Obtain all required insurance adjusting licenses during the onboarding experience.
• Leverage critical thinking to analyze, evaluate, and negotiate claims of varying complexity.
• Identify potentially suspicious or fraudulent claims and escalated appropriately in collaboration with the Special Investigations Unit (SIU).

• Analytical Reasoning: Identifies problems, gathers relevant data, and develops effective solutions.
• Customer Centricity: Prioritizes customer needs, builds trust, and delivers exceptional service.
• Digital Fluency: Leverages technology to access, evaluate, and communicate information efficiently.
• Persuasion and Influence: Uses interpersonal skills to gain support and reach mutually beneficial outcomes.
• Professional Insurance Acumen: Applies growing technical knowledge to address challenges and adapt to industry trends.
• Planning and Execution: Effectively plans, prioritizes, and manages time and resources to meet goals.

• Bachelor’s degree required; degree in insurance or risk management and 0–3 years of relevant work experience preferred.
• Demonstrate foundational knowledge of insurance concepts (preferred) with the ability to steadily build proficiency.
• Operate a personal computer and standard office equipment efficiently.
• Sit and/or stand for extended periods during the workday.
• Flexibility to work on‑site as required by business needs.
• Willingness and ability to travel as necessary for the role.
• Comfortable working in a dynamic, fast‑paced, and occasionally high‑pressure environment.
• Perform duties in environments that may include moderate noise levels.
• Maintain a reliable, high‑speed home internet connection to support remote work responsibilities.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job‑related functions and responsibilities that employees will be required to perform.

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on‑the‑job experiences, personalized coaching and our robust learning and development programs, we encourage you—at every level—to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and…