Technical Support Specialist, Helpdesk

Who Can Apply?:
Internal (DCC Employees) and External (General Public)

The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.

• Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
• Support the Systems Specialist with respect to firewalls, servers and network issues
• Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
• Ensure quality standards are met, in line with corporate expectations
• Perform research to remain aware of technological changes and recommend areas for improvement
• Work on projects resulting from research or work on assigned projects
• Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
• Create ad hoc reports
• Manage risk
• Other duties as assigned

• Best practices, methods, trends and legislation in IT
• Network administration and Microsoft programs
• Project and risk management principles
• Minimum: college diploma in computer science and/or Microsoft Certified Network Engineer certification with two years’ relevant experience, or the equivalent
• Use computer programs to develop documents and access databases
• Write end-user instructions
• Apply project and risk management techniques

• Provide functional advice and guidance to employees

• Typical office environment with occasional travel

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Your Benefits:

Working with us offers opportunities for growth and advancement and provides a benefits package valued at between 25 and 30% of your salary.

Your Package Includes

Health and Wellness

• 100% employer-paid annual sick leave, and health and dental premiums
• $400 wellness allowance
• $2,500 for mental health services on top of regular $2,500 paramedical coverage
• Telus Virtual Health Care and $750 Health Care Spending Account

Home and Family

• Life, accidental-death, and short-term disability insurance
• Enhanced in Confidence employee and family assistance program
• Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
• Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

• Public-service pension
• Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. A minimum reliability security status clearance is required and some roles may require secret security status clearance. The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to obtain and maintain their required clearance.

The process typically includes reference inquiries, verification of qualifications, criminal records checks, credit checks (as required) and may require fingerprints.

For more information about obtaining a security clearance, please review the Standard on Security Screening.

DCC is committed to a diverse and inclusive workplace. If you require an accommodation for the recruitment/interview process, please contact