IT Analyst

Applications processed via employer's online application form

Daily Pay provides an industry-leading earned wage access platform that gives your employ...

We’re looking for an IT Analyst to join our IT Team in Belfast, Northern Ireland. This IT position will be on the front lines of providing Daily Pay’s IT support and will be onsite in office full-time.

The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments.

The primary tasks of this position will be to support access requests, troubleshoot and resolve endpoint issues, install and support software and systems, image workstations and assist with the day-to-day operations for Daily Pay’s IT infrastructure.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

Field systems access requests and centrally grant permissions and rights

Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking

Prioritize and schedule problem resolution, escalating, when necessary, to the appropriately experienced IT staff

Provide at the elbow support as well as remote help desk support for company employees. This includes setting up new workstations and user accounts, installing applications, troubleshooting, and system maintenance

Field incoming help requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices

Participate in an On-Call IT rotation schedule. Occasional requires off-hour support including nights and weekends

Manage, support and troubleshoot AV / Conferencing equipment used throughout the Belfast offices

Bachelor's degree with a minimum of 2-3 years in an IT Support role

Experienced in providing professional and courteous customer service

Deep knowledge of Macs and iOS. Experience with Jamf is a plus

Experience with SaaS administration

Extensive knowledge of computer software, operating systems, hardware and networking

Able to work in a team as well as independently

Highly Proficient with Google Workspace Suites and Microsoft Office

Applications processed via employer's online application form