Product Manager; Tech | Tech Industry | WFH; Remote

Product Manager (Tech Vacancy) | Tech Industry | WFH (Remote)
Key Responsibilities

• Product Strategy & Ownership:
  Own the end-to-end product lifecycle: discovery, definition, delivery, launch, and iteration. Define product vision, goals, success metrics, and long-term roadmap aligned with QSR business objectives. Prioritize features and initiatives based on customer impact, operational efficiency, and business value.
• Product Discovery & Requirements:
  Deeply understand QSR operational workflows (ordering, kitchen, payment, inventory, delivery). Translate outlet and business needs into clear PRDs, user stories, and acceptance criteria. Conduct stakeholder interviews, outlet observations, and data analysis to validate problems and solutions.
• Execution & Delivery:
  Work closely with engineering, QA, UI/UX, and operations to deliver product initiatives. Lead backlog grooming, sprint planning, and release planning. Coordinate system implementations and integrations (POS, payments, loyalty, inventory, ERP, delivery platforms).
• Stakeholder & Vendor Management:
  Act as the key product liaison between business, IT, operations, and external vendors. Align internal teams and vendors on product scope, timelines, and expected outcomes.
• Launch & Optimization:
  Oversee UAT, rollout strategy, and post-launch monitoring. Measure product performance using defined KPIs and continuously improve based on insights. Support change management and adoption across outlets.

• Education & Experience:
  
  Bachelor’s degree in Management, Information Systems, Industrial Engineering, or a related field. 3–5 years of experience as a Product Manager (or Project Manager transitioning to Product).
• Experience in SaaS QSR, F&B, retail, or hospitality industries is a strong advantage.
• Technical
  
  Competencies:
  
  Strong understanding of QSR operations and outlet processes. Experience working with POS systems, payment gateways, and API-based integrations. Proficient in writing PRDs, defining roadmaps, and managing product backlogs. Familiar with Agile/Scrum product development practices. Ability to use data to support prioritization and decision-making.
• Soft Skills:
  
  Excellent communication skills to bridge business, operations, and technical teams. Strong analytical and problem-solving mindset. Ability to balance strategic thinking with hands-on execution. Strong stakeholder management and influence without authority.
• Preferred Qualifications:
  
  Experience rolling out products across multiple outlets or regions. Hands-on experience integrating with delivery platforms (Grab Food, GoFood, etc.). Experience driving QSR digital transformation initiatives. Product or Agile certifications (CSPO, Scrum, or equivalent).