Business Analyst skills Workflowcase Fulltime - Hybrid

Job Role:
Business Analyst skills Workflow case

Location:
London, UK

About the Job you are considering:

We are seeking experienced Business Analyst skills Workflow case with strong expertise in Banking domain who will overseeing the planning, execution, and successful delivery of projects

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

• Requirements Gathering & Analysis
  Conduct detailed analysis of business processes and gather requirements for workflow and case management systems.
• Process Mapping & Documentation
  Create process flows, business requirement documents (BRDs), functional specifications, and user stories.
• Workflow/Case Management Expertise
  Analyze, design, and improve workflow and case management processes to ensure efficiency and alignment with business goals.
• Stakeholder Engagement
  Work closely with business users, operations teams, and technical stakeholders to understand needs, clarify requirements, and drive alignment.
• Solution Design Support
  Collaborate with technical teams to translate business requirements into system specifications, ensuring feasibility and accuracy.
• User Story Creation
  Write clear, concise, and testable user stories with acceptance criteria for development teams.
• Testing & Validation
  Support UAT by preparing test scenarios, validating functionality, and ensuring solutions meet business expectations.
• Issue Resolution
  Identify, analyze, and document defects or gaps, coordinating with IT teams for timely resolution.
• Continuous Improvement
  Recommend enhancements to workflows, case handling processes, and system functionalities.
• Change Management Support
  Assist in training, communication, and adoption activities related to new workflows or system updates.
• Compliance & Quality Assurance
  Ensure all business processes and documentation meet regulatory, compliance, and organizational standards.

Your Skills:

• Experience leading a team of Business Analysts Business Analysis skills on Workflow case management CRM systems
• Expert in stakeholder management
• Expert in gathering requirements spoken techniques for requirements gathering along with the write up of user stories
• Ability to provide the bridge between stakeholders and the technical team
• Strong attention to detail
• Strong organisational skills
• Self-starter proactive

Nice to Have

• Experience with Camunda Salesforce
• Financial Services
• Financial Crime Compliance

We are a Disability Confident Employer:

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