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Head of Product

Remote / Online - Candidates ideally in
California, Moniteau County, Missouri, 65018, USA
Listing for: SupportFinity™
Remote/Work from Home position
Listed on 2026-03-15
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 170000 - 200000 USD Yearly USD 170000.00 200000.00 YEAR
Job Description & How to Apply Below
Location: California

Overview

Read This Before Applying. This is a high-bar product leadership role. We are not looking for a traditional product manager who maintains roadmaps or runs process. We are looking for a product leader who turns customer insight and product data into decisions that move business metrics. Your job is to ensure every sprint moves a metric that matters.

If your experience is primarily:

  • Shipping features without tying them to outcomes
  • Managing process rather than product decisions
  • Relying on large teams for research or analytics
  • Prioritizing opinions over customer behavior

Strong candidates for this role typically have:

  • Led product at an early-stage SaaS company
  • Improved activation, retention, or monetization through product changes
  • Run direct customer discovery consistently
  • Used product analytics tools like Mixpanel or Amplitude
  • Used AI tools to accelerate experimentation
What You’ll Do

As Head of Product
, you own what gets built and why. You translate customer insight, product data, and company strategy into a roadmap that drives measurable growth.

Core responsibilities
  • Run weekly customer conversations
  • Analyze product usage and funnel data
  • Prioritize roadmap decisions based on outcomes
  • Improve activation, retention, and conversion metrics
  • Work closely with engineering to ship meaningful improvements
  • Ensure every major product decision ties to customer insight or data
  • Help shape the product strategy for Click Flow and Revenue Agents

You will not manage engineers day-to-day. The engineering lead handles execution. Your role is to decide what the team builds and validate whether it worked.

Success Metrics (First 6–12 Months)
  • Customer feedback loop operational
    • ongoing conversations with active, churned, and drop-off users
  • Signup completion improved
    • page view → signup completion reaches 20%+
  • Activation improved
    • 40%+ of new users reach the core value moment
  • Trial-to-paid conversion improved
    • sustained conversion of 15%+
  • Churn reduced
    • monthly churn under 8%
  • Data-driven roadmap
    • major product decisions tied to customer insight or product analytics
  • Revenue Agents product launched and piloted with early customers
Competencies
  • Customer-obsessed
    • You enjoy talking to users and extracting insight.
  • Data-literate
    • You can independently analyze product funnels and user behavior.
  • Technically credible
    • You can review PRs and discuss architecture tradeoffs with engineers.
  • AI-native
    • You actively use AI tools in your workflow.
  • Scrappy and fast
    • You thrive in early-stage environments with limited structure.
  • Evidence-driven
    • You update your opinions when the data proves otherwise.
  • Strong written communicator
    • You can clearly communicate insights and product decisions.
Anti-Patterns

This role is not for:

  • The Feature Factory PM
    • Ships features without tying them to outcomes.
  • The Process Architect
    • Over-focuses on product process rather than product results.
  • The Big Company PM
    • Needs large teams or resources to execute.
  • The Non-Technical Ideas Person
    • Cannot interpret product data or collaborate technically with engineers.
Application Requirement

All candidates must complete the Engineer 004 Challenge before interview consideration:

About Single Grain

Single Grain is a digital growth company operating at the intersection of services, software, and AI. Our portfolio includes:

  • Single Grain (Agency)
    • Enterprise growth services including: SEO, Paid media, Creative, CRO, AI-driven growth strategy
  • Click Flow
    • An AI-powered content optimization platform that unlocks growth from existing content.
  • Karrot
    • An AI-powered performance marketing system that generates ads, landing pages, and campaign assets instantly.

We are evolving into a tech-enabled services company, where software, automation, and services combine to create leverage.

Our CEO,
Eric Siu
, hosts the Leveling Up podcast and co-hosts Marketing School
, reaching millions of marketers every month.

Benefits
  • Medical, dental and vision insurance after your first month of employment
  • 401k with 100% match up to 4% of your salary
  • $50K life insurance policy paid 100% by the company
  • 12 weeks of paid family leave after one year of employment
  • Flexible unlimited PTO
  • $100 utilities stipend ($50 per paycheck)
  • $60 Uber Eats credit monthly
  • Mac Book, keyboard and mouse
  • $500 work-from-home office reimbursement

Compensation: $170,000 – $200,000 DOE

About the company

Single Grain | Start Growing

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount. Support Finity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.

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