Network Attached Storage; NAS Implementation Support Planner

Overview

Career Area: Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

As a Network Attached Storage (NAS) Implementation Support Planner
, you will contribute to the success of Caterpillar’s remote and global NAS environment. In this role, you will be part of a team responsible for storage migrations, implementation projects and support. This includes planning, creating design solutions, deploying, and monitoring to ensure the NAS infrastructure operates at maximum reliability, scalability, and efficiency.

• Design, document, deploy, and manage remote office NAS solutions through all phases of lifecycle management for Dell, Net App and Pure storage equipment deployed at enterprise hosting locations and local facilities.
• Support infrastructure and deployment projects across multiple regions and locations.
• Partner with hardware, software, and vendor teams on the development of data center solutions.
• Provide project participation, advice, and counsel to IT personnel, management, and project teams on various aspects of remote office and global NAS hardware and software.
• Plan and implement large scale data migrations for global site locations.
• Establish and implement global security and operational best practices and adhere to IT Controls.
• Adhere to IT Service Management processes, instruction, and procedural documentation.
• Work with application support teams/customers/operations/application teams to develop plans to minimize the technical and/or business impact of NAS environment changes.
• Monitor, troubleshoot and resolve complex problems within the NAS environments.

Technical Excellence
:
Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Level Extensive Experience
:

• Advises others on the assessment and provision of all technical solutions.
• Engages appropriate subject matter resources to effectively resolve technical issues.
• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
• Assumes accountability for personal technical performance and holds others responsible for theirs.

Hardware Infrastructure
:
Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.

Level Expert
:

• Leads in the design of IT hardware to meet organizational needs.
• Develops policies and processes associated with the implementation of IT hardware.
• Leads in the integration of IT hardware for other platforms within the organization.
• Elaborates on key issues and solutions during the hardware design, implementation and integration process.
• Improves the functionality of an organization's IT hardware.
• Monitors new IT hardware technologies provided by vendors.

Requirements Analysis
:
Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Level Extensive Experience
:

• Plays an active or leading role in recording and storing requirement documents in various forms.
• Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
• Supervises the advanced use of requirements analysis tools and services,…