Business Analyst skills Workflowcase Fulltime - Hybrid

Overview

Job Role:
Business Analyst skills Workflow case

Location:

London, UK

About the Job you are considering:
We are seeking experienced Business Analyst skills Workflow case with strong expertise in Banking domain who will overseeing the planning, execution, and successful delivery of projects

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

• Requirements Gathering & Analysis:
  Conduct detailed analysis of business processes and gather requirements for workflow and case management systems.
• Process Mapping & Documentation:
  Create process flows, business requirement documents (BRDs), functional specifications, and user stories.
• Workflow/Case Management Expertise:
  Analyze, design, and improve workflow and case management processes to ensure efficiency and alignment with business goals.
• Stakeholder Engagement:
  Work closely with business users, operations teams, and technical stakeholders to understand needs, clarify requirements, and drive alignment.
• Solution Design Support:
  Collaborate with technical teams to translate business requirements into system specifications, ensuring feasibility and accuracy.
• User Story Creation:
  Write clear, concise, and testable user stories with acceptance criteria for development teams.
• Testing & Validation:
  Support UAT by preparing test scenarios, validating functionality, and ensuring solutions meet business expectations.
• Issue Resolution:
  Identify, analyze, and document defects or gaps, coordinating with IT teams for timely resolution.
• Continuous Improvement:
  Recommend enhancements to workflows, case handling processes, and system functionalities.
• Change Management Support:
  Assist in training, communication, and adoption activities related to new workflows or system updates.
• Compliance & Quality Assurance:
  Ensure all business processes and documentation meet regulatory, compliance, and organizational standards.

• Experience leading a team of Business Analysts on Workflow case management CRM systems
• Expert in stakeholder management
• Expert in gathering requirements techniques for requirements gathering along with the write up of user stories
• Ability to provide the bridge between stakeholders and the technical team
• Strong attention to detail
• Strong organisational skills
• Self-starter proactive

• Experience with Camunda
• Salesforce
• Financial Services
• Financial Crime Compliance

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

• You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
• To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from think tanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more.
• You will be joining one of the World's Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future.

By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

Capgemini is an AI-powered global business and…