Tier 1 Technical Support

Job Description

Our client is a leading Word Press page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.

As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and professionally, and will communicate in English with web professionals from around the world, via tickets, emails, and live-chat.

The Tier 1 agent is an entry-level position that can be a gateway role to any aspiring web technologist, with a passion for customer service.

Requirements
Troubleshooting and technical issue analysis skills
Ability to fluently communicate complex technical ideas in English
Ability to break down and guide through a technical process
Ability to work under pressure
Transparency, accountability, and the ability to work independently
Exceptional courtesy, patience and overall a “people’s person”

Experience with Word Press, HTML, CSS – an advantage
Web Servers and web infrastructure – an advantage