Process Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

US Technology, Infrastructure & Innovation (TI&I) spans the areas of Operations, Technology, Chief Security Office, Data Management Office, Procurement, Corporate Real Estate, and Governance & Oversight.

US TI&I enables the continuous transformation of our Bank by accelerating the shift to digital, strengthening operational resilience, simplifying what we do, improving CIBC's speed to market and protecting our Bank's assets. The teams work to maximize the investment in resources and technology while building an appropriate balance between high-touch client service and our fiduciary responsibility to protect CIBC, our clients, and our shareholders from undue risk.

You’ll identify and implement process improvements that enhance client experience and generate profitability. As a Senior Analyst, you’ll use your experience and direct client feedback to improve the quality of key processes that affect our clients. You’ll work closely with your team and help plan, develop, and implement a process strategy that will build the bank of the future.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

• Assessing current CIBC processes and making recommendations to reduce costs and error rates, improve client experience and decrease cycle time.

• Documenting detailed current state maps, conducting process analysis, and designing future state process and client journey flows using Microsoft Visio and other process mapping tools.

• Collaborating with team members and stakeholders to identify opportunities for process improvements and implement solutions.

• Defining project requirements and preparing project summary reports (e.g., post-implementation reviews and data gathering from operations center visits).

• Using Microsoft Office Suite to draft and present recommendations, plans, and results to management.

• Applying AI concepts to improve processes and your own personal productivity.

• Performing data collection activities and time studies, incorporating statistical analysis techniques.

• Conducting data analysis utilizing tools such as Python, VBA, Power Query, and Power BI.

• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work to deliver your best.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $50, USD in Chicago, Illinois based on experience and qualifications. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs;

including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick…