Help Desk Technician II

Overview

Hey! My name is Chris Shirran, and I am the COO and co-founder of Unite IT Services. We're expanding and invite you to apply for a job, company, and workload that doesn t suck!

• You want to be introduced to a wide variety of information systems across a variety of environments, with ample opportunity to expand laterally and vertically into new skill sets, all in a practical, safe, and cooperative work environment. We believe you should be paid twice in your profession:
  In money and new experiences.
• You're not interested in being a cog in some large corporate machine. You're not the "Windows Deployment" or "User and Password" technician, sitting in front of a desk for 8 hours as a one-trick pony, bored to tears. You're a valued, trusted, and important part of our operations, and should aspire to more. You're here to work with the machines, not BE them.

• You want to work in a largely low stress work environment. We achieve this by saying  No . A lot. Clients with little basic IT know-how, minimal budget for reliable IT solutions, and even less patience? We don t take them. We deploy best in class software and hardware solutions, and only take clients on that appreciate the time and energy put into keeping things running smooth.
  
  This keeps meltdown s non-existent, and major IT incidents manageable.
• You don t want to dread going into the office? Then stay home! We utilize a flexible hybrid solution to allow employees to reap the benefits of working from home.

• You want supervisors that are worth it. They say people don t quit jobs, they quit managers, and we agree. That s why we quit ours and started UNITE! Supervisors are here to step in, lend a hand, and most importantly lead by example. You won t be asked to do anything the owners of the company wouldn t do themselves.
  
  We have an open door policy and our employees use it.

Unite IT Services  friendly team of information technology experts are dedicated to addressing the technology needs of businesses across Southern California. As a Managed Service Provider, we provide both remote and onsite technical services, including installation and support of workstations, servers, networks, VOIP and storage solutions, to name a few.

Since we are growing rapidly, Unite IT Services is looking for full-time employees with varying levels of experience in the Computer Science and Information Technology fields to aid us in servicing the greater Orange County and Los Angeles areas. Employee responsibilities include diagnosing and troubleshooting incoming customer technical issues both on-site and remotely via e-mail and phone. Technical issues include network connectivity, OS, software, and hardware failures for small and medium sized businesses.

Employees will be expected to update ticket information on cases in real time to keep clients up to date.

• Respect
• Medical, Dental, Vision, and supplemental Aflac options
• 2% company match on retirement contributions
• Home and Mobile Data Stipend
• Hybrid Work-From-Home scheduling (post probation of 3 months)
• 80 hours PTO and 7 paid holidays yearly
• Corporate sponsored lunches, trips, parties, and other shenanigans

• At least 1 year in a formal Help Desk role, working with end users directly
• Experience with ticketing software, RMM solutions, and writing technical documentation or Internal Knowledge-Base articles
• An understanding of Window s OS environments as well as MS365 solutions
• A basic understanding of networking, firewalls, and mail flow with modern email providers
• Experience with PC and Server hardware replacement and diagnostics

• Integrity (Those without need not apply)
• A natural, positive attitude day to day
• Clear and effective communication skills with team members, supervisors, and clients
• Honesty in constructive feedback to supervisors, and openness to receive it in turn.
• Punctuality and diligence
• Detailed note taking and documentation
• Consistency in your work
• A desire to learn