Salesforce Administrator

Overview

AgWest Farm Credit is a member-owned financial cooperative providing financing and related services in the Western United States. AgWest is part of the Farm Credit System and serves customers in 59 locations. We are in search of a Salesforce Administrator I, II or III to join our Application Services team in Spokane, Washington (Headquarters). This full-time position reports to the Director, Systems Administration and optimizes configuration, governance, and use of Salesforce and related and/or integrated applications to support customer and employee engagement across the enterprise.

The role collaborates with project teams, architects, technical development teams, third-party providers, business leaders, and end users to address business challenges and drive adoption of Salesforce and related applications.

After an initial in-office training period, this position is eligible for workplace flexibility and a one-time home office stipend. Employees are expected to continue working from their office location a minimum of 50% of the time.

• Support design, configuration, integration and other operational activities ensuring effective and consistent use of Salesforce platform.
• Map Salesforce and related applications capabilities and features to business goals to drive continuous improvement.
• Collaborate with project teams and service providers on Salesforce, related applications and system integration best practices.
• Assist in leading and driving adoption of Salesforce across the company.
• Contribute to the operating model for Salesforce and related applications including both production support and continuous delivery.
• Communicate system changes, assist with creation of training materials, and identify use cases in support of employee adoption.
• Perform routine system administration tasks across all Salesforce and related applications components including maintenance of user roles, security settings, profiles and overall user entitlement access.
• Develop and maintain comprehensive technical documentation on all solutions.
• Provide technical subject matter expertise of Salesforce and related applications including leveraging emerging features. Maintain effective UI, leveraging Salesforce Lightning Components, and key integrations, leveraging APIs and Mulesoft.
• Take an active role in cross-departmental projects as needed.
• Develop and maintain a strong working knowledge of AgWest business practices, products and key systems.
• Translate business, functional and technical requirements into well architected solutions that best leverage the Salesforce platform.
• Oversee, participate in, and perform cost/benefit analysis for technical solutions design and build that identify upstream and downstream impacts.
• Exhibit leadership through mentorship of less experienced team members.
• Independently manage prioritization of tasks, queues, and project work to ensure efficient workflow and timely completion.
• Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
• Other duties as assigned.
• Salesforce Certified Advanced Administrator
• Generally, requires three to five years’ experience administering Salesforce
• Bachelor’s degree in information systems, computer science, business or related field, or equivalent combination of education and experience
• Ability to think critically and translate business opportunities into customer-centric solutions

• Experience in design, configuration, integration and operational activities on Salesforce platform
• Knowledge of mapping capabilities to business goals and driving continuous improvement
• Experience collaborating with project teams and service providers on best practices
• Experience leading adoption of Salesforce across an organization
• Strong documentation skills and ability to translate requirements into solutions
• Experience with Salesforce UI (Lightning) and integrations via APIs and Mulesoft
• Ability to work across departments and manage multiple priorities
• Salesforce Certification and relevant degree or equivalent experience

• Experience in user adoption strategies and driving adoption of…