Customer Success Manager - Bilingual Spanish

Employer Industry: Cybersecurity Solutions

• Salary up to $100,000 annually
• Monthly lifestyle subsidy for financial, physical, and mental well-being
• $1,500 annual Learning & Development allowance to support career development
• Fully remote working environment with no mandatory attendance at physical offices
• 18 weeks paid parental leave, regardless of parenting role
• Top-spec hardware provided for all team members

• Onboard and manage UpGuard customers to ensure effective use of the platform
• Provide resources, including success plans and customer-specific training sessions
• Engage customers early and frequently to maximize platform utilization
• Translate customer requirements into tailored solutions based on risk management frameworks
• Monitor customer health and provide proactive education to enhance value realization

• Minimum 2 years' experience in customer success, project management, or account management
• Professional to native fluency in Spanish and English
• Highly organized with the ability to document processes and update existing documentation
• Understanding of cyber risk management or risk management frameworks
• Ability to work cross-functionally with internal teams and be a team player

• Experience with Customer Success tools, such as Churn Zero or Gain Sight
• Familiarity with CRM systems, such as Hub Spot or Salesforce
• Knowledge of Cyber Security best practices
• Basic working knowledge of APIs
• Experience conducting training sessions

#Cybersecurity #Customer Success #Remote Work #Career Development #Great Place To Work

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