UX Researcher

Overview

Teamwork makes the stream work. Roku is changing how the world watches TV. Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we aim to power every television in the world. Our mission is to connect consumers to the content they love, enable publishers to reach large audiences, and provide advertisers unique capabilities to engage users.

From your first day at Roku, you'll make a valuable contribution. We are a fast-growing public company where no one is a bystander, and you will gain experience across a variety of disciplines while delighting millions of TV streamers worldwide.

The User Experience team at Roku comprises UX designers, researchers, and writers who collaborate with Product and Engineering to meet customer needs for an experience that delivers simplicity and delight. The UX Research sub-team is a tightly knit horizontal resource within the larger UX team.

This role is dedicated to Roku TV (RTV). You’ll join the team shaping the vision and execution of our TV products and features, ensuring they set the global benchmark for performance and ease of use.

Roku is hiring an experienced UX Researcher to lead high-impact research across our full TV portfolio. In this role, you’ll deeply understand how people interact with Roku devices and ensure a cohesive, simple experience across partner brands and device tiers. You’ll operate at the intersection of hardware and the Roku OS. Your insights will uncover user needs and pain points and directly drive the evolution of new TV experiences—from setup and hardware performance to picture quality optimization and future TV hardware development—making a tangible impact across Roku’s most widely used experiences.

You’ll partner closely with Product Management, Design, and Engineering to align research with roadmaps and business priorities, turning insights into decisions that ship. Together, you’ll ensure Roku delivers a simple, delightful entertainment experience grounded in user needs and felt across every TV we build.

• Develop, plan, and execute research initiatives in collaboration with UX Research managers, other UX researchers, product managers, leaders at Roku, UX and visual designers, and others
• Utilize your research insights to influence the selection, definition, and design of product offerings that maximize engagement and retention
• Collect and analyze user behavior through generative and evaluative methodologies
• Effectively present research insights to diverse stakeholder audiences through written reports and presentations
• Work closely with multiple key stakeholders to identify problems and business goals that your research will address
• Be a deeply embedded member of product teams while collaborating on the UX research team

• 2 to 3 years' experience as a UX Researcher in industry settings (not including academic experience)
• Proven skill with a broad methodological toolkit, including interviews, usability testing, surveys, field studies, diary studies, and quantitative analysis
• Ability to select the most appropriate methods for a given problem
• Experience collaborating with business leaders, designers, researchers, and product managers
• Experience gathering and understanding business strategy and balancing user and business needs
• Excellent communication, facilitation, presentation, interpersonal, and analytical skills
• Experience with mixed methods research
• Strong project management skills to define, plan, and lead projects
• Experience in the entertainment field (TV/Movies) is a plus
• Ability to contribute to and, when appropriate, lead parts of the research approach for whole products, including multi-phase planning; building relationships with stakeholders; proactively suggesting research needs with your manager and cross-functional teammates
• Comfort with receiving guidance from UX Research managers or senior researchers, as well as from non-research stakeholders
• A passion for researching people

Roku fosters an inclusive environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work, except for…