Application Support Analyst - Charge & Quality Capture - REMOTE

Employer Industry: Healthcare Technology Solutions

• Salary up to $113,700 annually
• Eligible for an annual bonus based on company and individual performance
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on Revenue Cycle Management and clinical operations

• Maintain and optimize Charge & Quality Capture tools in accordance with established Service Level Agreements (SLAs)
• Monitor system alerts and proactively support ongoing solution performance and stability
• Provide timely support and guidance to stakeholders through the incident ticketing system
• Evaluate system performance and recommend enhancements to improve efficiency and user experience
• Deliver application training to Clinical and Revenue Cycle Management (RCM) team members as needed

• Bachelor’s degree in Information Technology, Business Administration, Finance, Human Resources, or a related field (or equivalent experience)
• 3-5 years of experience in IT support, ITSM administration, or application/platform support
• Hands‑on experience with Medaxion, MDcloud, or other EHR/Charge & Quality Capture platforms
• Strong problem‑solving and analytical skills, with the ability to identify root causes and deliver long‑term solutions
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

• Experience with system installation, configuration, analysis, and testing
• Familiarity with workflow design, automation, and platform integrations
• Customer service‑oriented mindset with a collaborative, team‑focused approach to problem‑solving
• Familiarity with AI‑enabled support tools, workflow automation, or ITIL practices

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