Field Service Technician - GTA

Overview

Panasonic Canada Inc. is currently looking to hire for the position of Field Service Technician
. The role provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories. The technician keeps up to date on product knowledge, specifications, and operation, provides constructive feedback to management regarding product performance and service issues, completes required sections of work orders, checklists, and other documentation, and maintains a safe work environment through proper utilization of tools and equipment.

This is a full‑time remote position requiring travel across the GTA and surrounding areas. Occasional in‑office attendance at the Niagara on the Lake and Mississauga locations may be required for training.

Candidates must be legally eligible to work in Canada at the time of application. Panasonic Canada Inc. does not offer sponsorship for temporary work permits, visas, or permanent residency.

• Visit customer sites to resolve technical issues, assist in issue resolution, and participate in team resolution of non‑routine or significant issues.
• Test equipment and software changes remotely or at customer sites.
• Report equipment quality or programming issues to management teams.
• Prepare required sections of work orders, checklists, documentation, and record progress, status, and resolution solutions.
• Train new customers on basic operation and maintenance of equipment, ensuring the design and delivery of technical training meets customer needs.
• Continuously improve training materials and delivery, and provide feedback on equipment operation to management.
• Keep up to date on changing product technology through the review of technical and service manuals, internet inquiries, and required training.
• Ensure equipment required for service or preventative maintenance is in good repair and safely stored. Request new equipment when lost or worn, and request defective or worn equipment to be scrapped.
• Maintain equipment logs as necessary.

• Associate degree in Technical Services (or related field) with 1–2 years of relevant experience.
• Must hold CompTIA A+ and Network+ certifications.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Perform routine troubleshooting and resolution of technical issues, clearly communicating product operations and functionality to customers and stakeholders.
• Identify root causes through testing and analysis, promote customer satisfaction through fair and effective solutions, and recognize and address training needs as appropriate.
• Communicate technical information effectively to both technical and non‑technical audiences.
• Build strong working relationships with team members and customers to facilitate problem‑solving and gather diverse perspectives.
• Professionally manage customer complaints by exchanging factual information with courtesy and clarity.
• Establish rapport to conduct effective investigations, eliciting accurate information that supports timely and precise resolutions, including the communication of difficult or sensitive information when necessary.

• Experience with Salesforce.

The annual wage range for this position is $41,340 – $52,000 CAD
.

This position is eligible for a bi‑weekly car allowance of $254
.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills, and experience related to the role.

• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
• Panasonic Retirement Pension Plan (RPP/DCPP)
• Group Retirement Savings Plan (RSP)
• Pregnancy Leave Top Up
• Education Assistance Program / Tuition Reimbursement
• Employee Purchase Program
• Employee & Family Assistance Program (EFAP)
• Competitive Rates on Home and Auto Insurance
• Employee Volunteer Program – Paid Time Off for Volunteer Days
• Onsite Events!
• And many more benefits & perks

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart…