CAD Support & Administration Specialist

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.

We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

The CAD Support & Administration Specialist provides technical, operational, and administrative support for California Closets’ proprietary CAD platforms and related engineering systems. This entry‑level role is ideal for someone with strong analytical skills, a service mindset, and a passion for supporting design and engineering teams through efficient tools, clean data, and reliable system performance.

Responsibilities:

• Maintain software licenses, seat assignments, and user access for CAD tools.
• Install or coordinate installation of CAD software updates, patches, and plug‑ins—mirroring typical CAD administrator tasks.
• Support configuration of design rules, templates, libraries, menus, and environment settings.
• Monitor system use, performance, and storage; identify issues proactively, similar to external CAD admin roles.
• Provide Tier 1–2 support for CAD tools, integrations, crashes, and performance issues.
• Diagnose system and user problems; elevate when needed
• Troubleshoot integration issues across design, engineering, and operations tools.
• Maintain a knowledge base of common issues, fixes, and best practices.
• Execute updates to design system databases and libraries, ensuring accuracy and standardization.
• Maintain metadata, model attributes, and relational datasets, aligned with external CAD data management practices.
• Participate in data conversion or migration efforts when new tools or versions are introduced.
• Create user guides, SOPs, quick‑reference documentation, and release notes.
• Deliver onboarding and refresher training sessions for designers and engineering teams—common in CAD admin roles.
• Maintain internal documentation for workflows, libraries, integrations, and troubleshooting procedures.
• Partner with Engineering, Operations, Sourcing, Product Development, and IT to resolve issues.
• Collaborate with vendors or contractors on upgrades, fixes, testing, or data issues—consistent with external market roles.
• Participate in user feedback sessions to identify improvement opportunities in CAD workflows.
• Participate in planning, testing, and rollout of CAD upgrades, integrations, and feature enhancements (a standard expectation in CAD admin roles).
• Conduct smoke tests and regression tests; document results; support production deployment.
• Identify opportunities for automation and process improvement, aligned with CAD Administrator/Programmer expectations.
• Ensure adherence to CAD standards, naming conventions, and data quality requirements, similar to external CAD/Asset roles.
• Maintain security practices for proprietary designs and sensitive data.

• Strong Excel skills and understanding of database fundamentals.
• Basic knowledge of CAD tools (AutoCAD, Solid Works, or similar).
• Ability to troubleshoot technical problems and support end users.
• Strong communication skills and ability to work independently in a remote environment.
• Detail‑oriented, well‑organized, and able to manage multiple priorities.

We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.