Senior Business System Analyst

POSITION TITLE:

SENIOR BUSINESS SYSTEMS ANALYST, PRACTICE TECHNOLOGY

• The ideal candidate will work remotely and have the ability to travel two (2) times per quarter or up to 10-15%.
• The ideal candidate will have a HIPAA compliant home office in one of the following states: RI, NC, NJ, NY, PA, DC, MA, NH, VT, VA, IA, OH

• This is an Execution-Focused Delivery role
• The Senior Business Systems Analyst, Practice Technology is an execution-first individual contributor responsible for end-to-end delivery of technology initiatives aligned to practice operations. This role owns initiatives from intake and discovery through delivery, stabilization, and post-implementation follow-through.
• This is a hands-on delivery role, not an advisory or coordination-only position. Success is measured by outcomes shipped, problems resolved, operator satisfaction, and execution clarity, even when development work is performed by external vendors.

• Own assigned initiatives from intake through completion
• Create and maintain clear project plans, including scope, milestones, risks, and dependencies
• Drive execution across vendors, support teams, and internal stakeholders
• Proactively identify blockers and escape with recommended options
• Accountable for timelines, readiness, and quality of delivery
• This role is expected to execute and deliver, not simply participate or coordinate Practice Engagement & Workflow Discovery
• Serve as a practice-facing technology lead for assigned work
• Conduct on-site observation, shadowing, and workflow analysis when needed
• Translate real-world operational workflows into clear requirements and delivery plans
• Build trust with operators through presence, responsiveness, and follow-through
• Direct engagement with end users and operational teams is a required part of this role

• Elicit, document, and clarify business and system requirements
• Produce clear written artifacts, including:
• Problem statements
• Requirements summaries
  Assumptions and constraints / Decisions and tradeoffs
  • Ensure shared understanding and alignment prior to development or configuration work

• Act as a Tier-4 escalation point for complex system issues
• Lead resolution of high-impact incidents, including communication and follow-up
• Partner with support teams to ensure issues are routed, resolved, and documented appropriately
• Identify recurring issues and recommend systemic improvements to reduce future risk

• Use data to validate issues, inform decisions, and confirm outcomes
• Participate in QA and validation of reports and analytics outputs
• Comfortable working with reporting tools and data sources (e.g., Databricks, Tableau, SQL-based systems)
• Ability to independently investigate data or reporting issues is a strong plus
• Insight and validation are required; deep engineering expertise is not.