Senior UX Content Coordinator

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year‑end 2024. Our team of 22,000 people across 19 countries serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

We are seeking an experienced Senior UX Content Coordinator to play a critical role in elevating and enhancing the user experience across Ameriprise Financial’s owned and operated channels. This individual will develop intuitive and streamlined user journeys that foster greater engagement and brand affinity while meeting key KPIs that drive our business forward.

• Deliver exceptional UX content experiences: work closely with Product Owners, Marketing Managers and others to articulate marketing objectives, determine relevant content, and coordinate resources to plan, write, edit, design, present, test and improve content.
• Robust collaboration with UX and Design teams: provide content‑led strategies and UX content to optimize user flows and enable best practices.
• Translate content strategy into content requirements: determine UX content experience solutions that meet consumer expectations.

• High School diploma or GED.
• 1‑3+ years of professional experience in web development teams working in close collaboration with information architects, business analysts, user experience designers, researchers, developers, project managers and results analysts.
• Proficient in UX copywriting with a strong user‑focus. Ability to write and edit usable buttons, form names, headlines, summaries and other micro‑messaging such as user tips, home page highlights and more.
• Demonstrates understanding of impacts to content in an evolving digital environment, including information architecture, interactive design principles, web usability, and taxonomy.
• Experience in analyzing and applying information from multiple sources including consumer trends, competitive and market challenges, and user experience research.
• Familiarity with content management and project collaboration systems.
• Superior communication skills, including creating and delivering presentations to senior leaders and various sized groups.
• Strong organizational skills and attention to detail; able to effectively manage multiple priorities concurrently and thrive in an ambiguous and rapidly changing environment.

• Bachelor’s degree or equivalent in Marketing, Journalism, or related field.
• Experienced in content strategy, management, creation, writing, and editing.
• Financial services or similarly regulated industry experience.
• Familiarity with agile project management.
• Experienced using Figma and creating mobile app content.

We are a client‑centric, relationship‑based business. Working together, in‑person, is foundational to how we achieve results. By fostering a culture of face‑to‑face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week.

Some roles may require additional in‑office time or different in‑office expectations, and specific requirements will be discussed during the hiring process.

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H‑1B, F‑1 CPT, F‑1 OPT, TN).

The estimated hourly rate for this role is $36.68 – $50.43 / hour. We have a pay‑for‑performance compensation philosophy. Your…