Senior Business System Analyst

POSITION TITLE

SENIOR BUSINESS SYSTEMS ANALYST, PRACTICE TECHNOLOGY

• The ideal candidate will work remotely and have the ability to travel two (2) times per quarter or up to 10-15%.
• The ideal candidate will have a HIPAA compliant home office in one of the following states: RI, NC, NJ, NY, PA, DC, MA, NH, VT, VA, IA, OH

• This is an Execution-Focused Delivery role
• The Senior Business Systems Analyst, Practice Technology is an execution-first individual contributor responsible for end-to-end delivery of technology initiatives aligned to practice operations. This role owns initiatives from intake and discovery through delivery, stabilization, and post-implementation follow-through.
• This is a hands-on delivery role, not an advisory or coordination-only position. Success is measured by outcomes shipped, problems resolved, operator satisfaction, and execution clarity, even when development work is performed by external vendors.

• 4-year degree required
• Minimum of 3 years of experience in Business Systems Analyst related positions
• Experience partnering with external vendors
• Experience in analytics such as, but not limited to, data bricks, Cigma, SQL
• Cross-org implementations, experience working with EMR- products
• Strong project management background and comfortable with technical details
• Proven experience owning delivery of complex initiatives in operational environments
• Strong project execution and follow-through skills
• Experience working with integrated enterprise systems (e.g., EMRs or operational platforms)
• Ability to operate effectively in ambiguity and incomplete information
• Strong written communication skills with a bias toward documentation and clarity
• Willingness to engage directly with users and operational teams

• Experience in healthcare or regulated operational environments strongly preferred
• Experience with AI and automation experience
• PMP certification preferred
• Experience supporting, configuring, or optimizing EMR systems preferred
• Hands-on experience with reporting, analytics, or data validation
• Background in product operations, platform delivery, or systems enablement

1. Delivery Ownership & Project Execution

• Own assigned initiatives from intake through completion
• Create and maintain clear project plans, including scope, milestones, risks, and dependencies
• Drive execution across vendors, support teams, and internal stakeholders
• Proactively identify blockers and elevate with recommended options
• Accountable for timelines, readiness, and quality of delivery
• This role is expected to execute and deliver, not simply participate or coordinate Practice Engagement & Workflow Discovery
• Serve as a practice-facing technology lead for assigned work
• Conduct on-site observation, shadowing, and workflow analysis when needed
• Translate real-world operational workflows into clear requirements and delivery plans
• Build trust with operators through presence, responsiveness, and follow-through
• Direct engagement with end users and operational teams is a required part of this role

3. Requirements & Solution Definition

• Elicit, document, and clarify business and system requirements
• Produce clear written artifacts, including:
• Problem statements
• Requirements summaries
  Assumptions and constraints / Decisions and tradeoffs
• Ensure shared understanding and alignment prior to development or configuration work

4. Tier-4 Support & System Stewardship

• Act as a Tier-4 escalation point for complex system issues
• Lead resolution of high-impact incidents, including communication and follow-up
• Partner with support teams to ensure issues are routed, resolved, and documented appropriately
• Identify recurring issues and recommend systemic improvements to reduce future risk

5. Data & Analytics Enablement

• Use data to validate issues, inform decisions, and confirm outcomes
• Participate in QA and validation of reports and analytics outputs
• Comfortable working with reporting tools and data sources (e.g., Databricks, Tableau, SQL-based systems)
• Ability to independently investigate data or reporting issues is a strong plus
• Insight and validation are required; deep engineering expertise is not.

7. Communication & Visibility

• Provide regular written status updates on active initiatives
• Communicate incidents, risks, and outcomes clearly to leadership and stakeholders
• Document decisions, lessons learned, and knowledge for reuse and continuity

• Base Salary: $93,738 – $140,697/ year depending on qualifications, years of experience, and location.
• Award-winning workplace: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor
• Weekly pay
• Work Life Balance:
  
  Monday-Friday hours, Eastern time
• AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week…