IT Support Analyst – Managed Services

Requirements Must have:

• High school diploma or equivalent
• 1–3+ years of experience in IT support, preferably in a managed services environment
• Industry certifications such as CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications
• Strong troubleshooting skills and a curious mindset
• Ability to confidently address technical challenges under pressure
• Excellent aptitude for explaining technical matters to non-technical users
• Demonstrated persistence in resolving issues
• Strong written and verbal communication skills
• Capacity to work both independently and as part of a team
• Familiarity with technologies including Windows 11, Microsoft 365, Active Directory, basic networking, and cloud platforms like AWS or Microsoft Azure is an advantage

• Diagnose and fix Windows workstation and hardware issues
• Provide support for Microsoft 365 environments including user management, licensing, and multi-factor authentication
• Assist in managing Active Directory, focusing on user permissions and management
• Resolve networking challenges related to DNS, DHCP, wireless setups, routers, and VPNs
• Maintain and support Windows Server environments
• Configure and oversee backup solutions
  
  Help with deploying network infrastructure, including firewalls, routers, switches, and wireless systems
• Document network configurations, systems, and troubleshooting processes
• Identify recurring issues and propose long-term solutions
• Manage both support tickets and project-related tasks
• Communicate effectively with clients regarding issues, timelines, and resolutions
• Conduct research on unknown problems and ensure thorough resolution

At Blue Paladin, we are a managed IT and cybersecurity provider based in Las Vegas, NV, and Nashville, TN, dedicated to helping businesses remain secure, productive, and resilient. We are currently seeking an IT Support Analyst for a mostly remote position that supports small to mid-sized enterprises across various technologies. In this role, you will have the chance to explore diverse technologies and environments, enhance your skills through continuous learning and certification support, and work alongside a team committed to delivering outstanding service to our clients.

Our benefits include competitive pay, 401(k) with matching, health, dental, and vision insurance, paid time off, and opportunities for professional growth.