Powerline Ops Specialist

Job Summary

The Power Line Operations Specialist serves as the point of contact for Power Line switch customers, including both Red Sail PMS support teams, non-Red Sail PMS switch customers, processors, and other switches, ensuring high‑quality service delivery.

• Identifies and resolves transaction errors
• Works closely with support staff and non‑Red Sail PMS customers and processors to resolve issues and improve transaction workflow
• Provide training and technical support to stakeholders on use, troubleshooting, and best practices for electronic transaction processing
• Maintains a working knowledge of NCPDP and other relevant standards
• Assists in developing and implementing solutions to resolve problems and prevent recurrence
• Identifies areas for improvement in current support processes and procedures
• Maintains comprehensive records of support activities including issue logs and service requests
• Will become knowledgeable in and utilize diverse ERP systems across the Red Sail base
• Works closely with the NOC to troubleshoot and correct issues

• BS degree in information technology or related field preferred
• Experience can be substituted for degree

• At least 7 years of experience in a customer support role
• Strong knowledge of PMS systems, electronic transaction processing and PBM processes
• Previous experience with a pharmacy switch or related role preferred
• Excellent problem‑solving skills and attention to detail
• Ability to work independently and as part of a team in a fast‑paced environment

• Familiarity with industry standards (NCPDP) and other regulatory requirements for the privacy and security of claims data

• Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services
• Uses good judgement and possesses ethical work values

• Moderate or high levels of stress may be experienced in the performance of the job
• Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.

• Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
• Must have internet access

• Little responsibility for the safety of others. The job is performed in an office setting where there are no hazardous materials or equipment

• Position is performed in an open office environment or approved remote work location

• $ Hourly

• Red Sail Technologies Office‑Hybrid

PTO, 401k (5%) Match, Bonus Opportunities, Medical/Dental/Vision Insurance, Work‑life balance, Health Clinic, Fitness Bonus and Professional Development.