Senior Account Manager

At Clowd Cover, we’re passionate about building a workplace where technology professionals can thrive . We believe in creating robust yet simple IT solutions that empower businesses, but we know that starts with empowering our team.

As part of Clowd Cover, you’ll join a group of dedicated experts who bring together a wide range of knowledge and experiences. We value curiosity, collaboration, and a drive to continually learn as technology evolves. Our culture encourages employees to share ideas, solve problems together, and grow both personally and professionally.

Security and best practices are at the heart of what we do. You’ll have the opportunity to work with industry-standard tools and frameworks, from Microsoft 365 and Azure to leading RMM and PSA platforms. We take pride in keeping our team sharp and equipped with the skills and resources needed to deliver high-quality work.

We understand that technology should be an enabler, not a barrier , and that principle applies to our employees as much as it does to our clients. We strive to keep processes streamlined, remove unnecessary roadblocks, and give our people the autonomy to do their best work.

At Clowd Cover, you won’t just be supporting technology—you’ll be part of a team that values your contributions, supports your career development, and recognizes that our success is built on the strength of our employees. Together, we’re creating an environment where both our team and our clients can succeed in the digital age.

We are seeking an experienced and relationship-driven Senior Account Manager to join our Managed Services team. This role is ideal for someone who excels at developing new business relationships, identifying opportunities to help organizations improve their technology, and guiding clients toward solutions that support their business goals. The Senior Account Manager will focus on building new client relationships and helping organizations understand the value of proactive IT management within a fast-paced MSP environment.

• Proactively identify and pursue new business opportunities within the market.
• Build and maintain relationships with prospective clients and key decision makers.
• Conduct discovery conversations to understand business challenges and technology needs.
• Present and recommend managed IT services and technology solutions aligned with client goals.
• Work closely with engineering and technical teams to scope and develop appropriate solutions.
• Coordinate proposals, service agreements, and onboarding activities for new clients.
• Maintain consistent follow-up with prospects throughout the sales process.
• Represent the company professionally in meetings, networking events, and client engagements.
• Ensure new clients experience a smooth transition during onboarding and early engagement.

• Minimum of 5 years of experience in business development, account management, or technology sales .
• Experience working with Managed Service Providers or IT service organizations .
• Strong understanding of IT infrastructure, cloud services, and cybersecurity fundamentals .
• Excellent communication, presentation, and relationship-building skills .
• Proven ability to generate new business opportunities and close deals .
• Strong organizational skills and ability to manage multiple prospects and opportunities.
• Ability to collaborate closely with technical teams to develop client solutions.

• Experience selling managed services or recurring IT service agreements .
• Familiarity with Microsoft 365, Azure, networking, and cybersecurity platforms .
• Experience with PSA platforms such as HaloPSA, Connect Wise, or Autotask .
• Experience participating in local networking groups, industry associations, or community events .

• Primarily in-office/on road role with some work-from-home flexibility .
• Standard hours: Monday through Friday, 8:00 AM – 5:00 PM .
• Participation in client meetings, networking events, and occasional after-hours engagements may be required.
• Competitive compensation package with performance incentives .
• Professional growth opportunities within a growing MSP organization.
• Opportunity to build long-term client relationships and contribute to company growth .
• Supportive, team-driven culture focused on collaboration and client success.