Technical Instructional Designer

Our client, a leading organization in the technology and support services industry, is seeking a Technical Instructional Designer 4 to join their team. As a Technical Instructional Designer 4, you will be part of the GCX Strategic Programs supporting global escalation management initiatives. The ideal candidate will demonstrate strong decision‑making skills, creative problem‑solving abilities, and a passion for designing impactful learning experiences that influence behavior and judgment in high‑stakes environments.

Job Title: Technical Instructional Designer 4

Location: Remote

Pay Range: $63/hr to $67/hr on W2

• Design and scale global learning programs focused on Field Support Escalation Management, emphasizing decision‑making, judgment, and escalation readiness.
• Create engaging, scalable online training content that supports continuous team readiness and effective response during complex escalation scenarios.
• Translate escalation principles and real‑world scenarios into compelling, behavior‑changing learning experiences using scenario‑based design and agentic approaches.
• Partner with stakeholders to clarify escalation intent, decision points, and challenges, ensuring learning content aligns with global needs and audience diversity.
• Manage content development, storyboarding, scripting, and delivery, incorporating stakeholder feedback to optimize learning impact and scalability.

• 7+ years of experience in scenario‑based instructional design, focusing on decision‑making and judgment in ambiguous, high‑pressure environments.
• 5+ years of experience creating scripts, storyboards, videos, and interactive content using instructional design tools and video editing software.
• Proven ability to develop and deliver global learning programs, collaborating closely with stakeholders and iterating based on feedback.
• Strong storytelling skills and the ability to translate complex concepts into clear, engaging learning assets.
• Interest or familiarity with agentic learning approaches, AI‑assisted scenarios, and adaptive learning strategies.

• Opportunity to pioneer innovative, scenario‑based learning approaches in a global support environment.
• Impactful work shaping how teams think, decide, and escape during critical moments.
• Creative ownership in ambiguous problem spaces, influencing thousands of learners worldwide.
• Flexible remote work environment with accommodating hours to suit different time zones.
• Collaborative and inclusive work culture that values diverse perspectives and innovative thinking.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!