Major Incident Manager

Location: Westerham

Title:

Major Incident Manager 6 Month Fixed Term Department:

Procode IT

Location:

Remote working
-Commutable distance of our Chandlers Ford office Salary:

Circa £67,500(Pro rota) Up to 15% discretionary bonus scheme Sponsorship:

Unfortunately, we are unable to offer sponsorship for this role Were seeking an experienced Major Incident Manager who can take full ownership inleading our response with confidence and clarity.

Youllplay a vital role in strengthening our resilience and elevating how our organisation manages critical incidents.

About us We are a leading UK technology company delivering transformative, data-driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions of households and major industry partners, our innovative platforms and energy data management solutions support a smarter, more sustainable future.

Our passionate team of problem solvers is committed to building technology that truly makes a difference and our promise is to put customers at the heart of everything we do. What does this role involve? As a Major Incident Manager, you will be the steady leader who brings structure and clarity when critical IT services are disrupted. You will coordinate with cross-functional teams, guide decisions, and drive rapid service restoration to minimise customer and business impact.

Your role will focus on strengthening our resilience. Youll lead post-incident reviews, support root cause analysis, and improve the processes that shape how we respond to major incidents. This includes helping define what good looks like and contributing to a more mature, effective incident management function. Developing others is a key part of the role. Youll mentor and train the incident team, sharing best practice and raise capability across the operation.

Working across multiple product groups and business areas, youll help align our approach to major incidents, ensuring consistency, professionalism, and continuous improvement across the organisation. Who are we looking for? Were looking for someone whobrings calm, structure, and direction to major incidentswhen things get challenging, someone who can turn confusion into clarity and guide teamsthroughout the organisationthrough critical incidents with confidence.

Youll have a strongunderstandingof

ITIL processes, which will provide a structured and consistent approach to incident handling, enabling you to coordinate responses more effectively, reduce recovery time, and ensure that every major incident is managed with clarity, control, and accountability. Youll be confident inleadinginsightful reviews, improve our processes, and help shape a stronger, more resilient organisation. Your coaching and mentoring skills will help strengthen the teams capability, enabling others to adopt best practice and enhancing the overall performance of the major incident function.

This role will involve on-call working on a rota basis (24/7) Our employees, just like our customers come from all walks of life, and were fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Benefits-available from day one! Bonus Scheme, made up of personal and company elements. Career progression, were an expanding organisation.

25 days annual leave plus bank holidays. Pension scheme, company contribution at 4% of your salary when you contribute 5%. Our Chandlers Ford office offers access to a free, fully equipped onsite gym, along with showers and changing facilities. The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK. We offer an EV car scheme.

Qualifying terms and conditions apply. A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations. Death in service we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

We also offer all our staff a paid volunteering day every year.

Plus,the chance to be involved in various fund-raising opportunities. The Luxion Groupcomprisesof the following companies Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.