Product Design Director, Online Car Buying

We’re currently seeking a Product Design Director to lead our Online Car Buying team, part of the Experience Design organization in Financial Services. The Online Car Buying team is unique at Capital One because we sit at the intersection of life’s second-largest purchase and the cutting‑edge technology that makes it possible. Our design ecosystem must serve a dual purpose: providing a transparent, high‑confidence journey for consumers via Auto Navigator, our flagship consumer experience for car shopping, while simultaneously empowering our partner dealers through robust, intuitive dealer web tools.

We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a visionary strategist and design leader who thrives on transforming complex, multi‑side marketplaces into seamless human experiences, we would love to hear from you. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

As a Director of Online Car Buying, you’ll lead a talented, cross‑disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high‑impact, highly complex projects and defining and driving design strategy that informs the higher‑level vision of the organization and aligns to business objectives.

Here are some of the expected competencies for this role:

• At least 8 years of experience in product design role
• At least 3 years of experience leading design teams

• At least 10 years of experience in product design role
• At least 5 years of experience leading design teams
• Experience in a design toolkit that spans product design, service design, design strategy and content design
• Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $209,500 – $239,100 for Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

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