Senior Product Support Analyst; Remote

Build your career at IDS and help deliver mission‑critical software to the Federal Government.

At IDS, your work matters. Our software supports critical national defense missions and helps federal agencies operate more effectively. Join a team of over 275 dedicated professionals who share a passion for excellence and innovation.

Mission‑Driven Work: Support critical government operations

Career Growth: Opportunities to advance and develop new skills

Expert Colleagues: Work alongside industry professionals

Stable Foundation: 25+ years of success and growth

Over 20% of our workforce has been with IDS for more than 10 years — a reflection of the stability, growth opportunities, and supportive culture we are proud to offer.

• Integrity
• Innovation
• Dedication
• Customer Satisfaction
• Vision

We invest in our employees with competitive compensation, long‑term financial security, and benefits designed to support you and your family at every stage of life.

Competitive salaries that recognize your expertise and contributions, with regular performance reviews.

Flexible work arrangements and generous PTO that increases with tenure to help you maintain balance.

11 federal holidays annually, ensuring consistent time off to rest and recharge throughout the year.

Choose from multiple PPO medical plans with $0 employee‑only coverage options, plus dental and vision plans that include annual exams, lenses or contacts every 12 months, and frames every 24 months.

401(k) retirement plan with a company‑funded 3% annual safe harbor contribution to help you plan for your future.

$25,000 employer‑paid life and AD&D coverage plus disability insurance, with optional voluntary coverage available up to $500,000 for added financial protection.

Optional accident, critical illness, and hospital indemnity plans to help manage unexpected medical expenses and provide additional peace of mind.

Pre‑tax health care and dependent FSAs to help you save money on eligible everyday expenses while maximizing your take‑home pay.

Training opportunities, certification support, and career advancement paths to help you grow.

Collaborative culture with team events, recognition programs, and a supportive work environment.

Many of our positions require active government clearances. Our dedicated Facility Security Officer guides employees through required paperwork and renewals in secure, mission‑driven environments.

Support critical national defense missions and help federal agencies operate more effectively through meaningful, high‑impact work.

Explore our current job openings and find the right opportunity for your skills and career goals.

Integrated Data Services (IDS) is a leading provider of custom software products and Government financial management services. IDS was founded in 1997 in El Segundo, CA, and since that time has seen tremendous growth and success. Currently IDS has offices supporting customers nationwide. By providing customers with fast, efficient and reliable information systems and support services, IDS has become a preferred provider of financial and programmatic systems, services, and solutions across a wide variety of government agencies.

IDS is seeking an ambitious self‑starter to supervise software deployments, implementations, training, technical writing and other software product support functions. The position requires proven analytical capabilities, strong persuasive writing skills and the tenacity to develop ideas independently and thrive in a fast‑paced environment. The position requires experience leading and instructing customers and IDS employees on how to utilize PMRT software products to their fullest potential.

Successful candidates will be strong leaders who can supervise, prioritize, communicate and work with a diverse set of personalities. Exceptional candidates will have the skillset and experience to manage the…