Job Description & How to Apply Below
Work Setup: Remote
Equipment: BYOD
Salary: TBD
Target Start: ASAP
Schedule: 3AM to 12PM
What does a day in the life as a Virtual Trainer look like?
- Live Training & Onboarding
- Lead new practices through onboarding program, helping them ramp up quickly and effectively.
- Deliver engaging training sessions, both virtually and on-site, tailored to the learning styles and structure of each practice.
- Demonstrate best practices in intraoral scanning and digital workflows, offering hands-on coaching during live sessions.
- Build credibility and clinical trust that drives confidence and early adoption.
- Take ownership of each launch, ensuring practices achieve key milestones from day one.
- Ongoing Coaching & Success Enablement
- Serve as a trusted coach post-launch, helping practices refine workflows and overcome adoption barriers.
- Monitor early scan quality and deliver clear, constructive feedback to drive technique improvement.
- Identify gaps in product usage and offer targeted follow-up to close them.
- Conduct First Case Monitoring sessions to reinforce best practices and ensure order success.
- Collaborate with Customer Success, Product, and Support teams to share insights and improve the practice's journey.
- Recognize early wins and celebrate progress to build practice confidence and momentum.
- 2+ years of experience within a clinical setting (in roles such as dental assistants, Dental Tech, Dental Hygienist or similar).
- Experience training on digital dental platforms or clinical technologies in a practice environment - iTero or Trios strongly preferred (Training provided).
- Hands-on knowledge of intraoral scanning and digital dental workflows.
- Excellent teaching and facilitation skills-able to simplify technical concepts and drive behavioral change.
- Clear, confident communicator with outstanding virtual presentation and interpersonal skills.
- Customer-first mindset-empathetic, patient, and skilled at building trust remotely.
- Highly organized and accountable, with a track record of owning outcomes and follow-through.
- Quick learner, tech-savvy, and adaptable in fast-paced environments.
- Organized and efficient in managing multiple trainings, follow-ups, and customer touchpoints.
- Persuasive and supportive coach, skilled in encouraging behavior change and driving adoption.
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
Support Ninja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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