Solutions Engineer - Enterprise

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy a commitment to diversity, continuous professional growth, health and wellness benefits, and world‑class facilities and technology.

The Solutions Engineer – Enterprise collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces.

This is a remote position requiring residence in the Indianapolis, IN area.

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, staying updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

• Presenting:
  Design and deliver engaging presentations, adapting content and style to the audience.
• Negotiation:
  Seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication:
  Communicate complex ideas effectively to diverse audiences and facilitate communication between others.
• Detail‑Oriented:
  Manage complex tasks or projects, identify errors or inconsistencies, and ensure quality.
• Organization:
  Coordinate multiple projects, delegate tasks, and employ advanced organizational tools.
• Follow‑Up:
  Identify tasks that require follow‑up, initiate necessary actions, and contribute to workflow efficiency.
• Problem‑Solving:
  Identify potential problems, initiate preventive measures, and propose innovative solutions.
• Relationship Building:
  Expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation:
  Develop comprehensive documentation standards and implement best practices.
• Results Orientation:
  Set challenging goals and lead teams to achieve them, demonstrating a track record of results.

• Experience working in complex Data Center sales opportunities – Intermediate.
• Ability to design data center infrastructures that include hybrid cloud, hyper‑converged, software‑defined data center (SDDC), IaaS/PaaS, automation, containerization, and Data Center Management Platforms – Intermediate.
• Strong knowledge of virtualization technologies, hypervisors, server virtualization, SDDC, containerization, and automation – Intermediate.
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs and articulating the value proposition – Intermediate.
• Expertise in mainstream technologies including Dell Technologies, Net App, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix – Intermediate.
• Experience with Disaster Recovery, Business Continuity and High Availability solutions (backup/recovery,…