Senior Program Manager – Innovation & Incubation; Cyber Safety

Position: Senior Program Manager – Innovation & Incubation (Cyber Safety)
## Role Summary We’re looking for a
** Senior Program Manager – Innovation & Incubation
** to lead Gen’s most strategic and high‐ambiguity programs across cyber safety (Norton, Avast, and new offerings).You will own a small portfolio of
** 0→1 and 1→N programs
** that cut across products, platforms, and functions—new business models, AI‐powered experiences, cross‐brand journeys, and select inorganic bets. This is a
** senior individual‐contributor role**: you will personally drive programs from
** idea and incubation through launch and scale**, working closely with Product, Engineering, Data/ML, Security, UX/Research, Competitive Intelligence, Corporate Development, Brand, and GTM.##

Key Responsibilities ### 1. Lead innovation & incubation programs end‐to‐end
* Own
** high‐impact, high‐ambiguity programs** (e.g., new products/features, AI/ML initiatives, cross‐brand experiences, new monetization models).
* Partner with Product, Strategy, Research, and Competitive Intelligence to
** frame opportunities**: target segments, customer problems, market/competitor signals, scope, success metrics, and major risks.
* Design and run
** incubation phases** (discovery, experiments, pilots, alpha/beta) to validate direction before full investment.### 2. Turn strategy and insight into an executable plan
* Translate strategy, user research, and market/competitor insight into
** integrated program plans
** spanning discovery, build, launch, and scale.
* Define
** milestones, decision gates, and exit criteria
** for each phase, including when to pivot, pause, or stop.
* Continuously adapt plans based on new data, technical constraints, and evolving threat/market dynamics.### 3. Drive cross‐functional execution
* Coordinate work across
** Product, Engineering, Data/ML, Security, Privacy/Legal, UX/Research, Brand/Marketing, GTM, and Support**.
* Run efficient
** cadences** (working sessions, stand‐ups, steering reviews) that focus on decisions and unblockers, not just status.
* Proactively manage
** risks, dependencies, and trade‐offs**, escalating with clear options and recommendations.### 4. Launch, measure, and scale
* Orchestrate
** launch readiness**:  + Internal enablement (Support, Sales, CS, Marketing),  + Customer messaging and positioning (with Brand/GTM),  + Safety, privacy, and incident plans (with Security/Privacy).
* Define and track
** success metrics and leading indicators** (e.g., protection impact, engagement, trust, adoption, revenue).
* Lead
** post‐launch reviews**; drive follow‐on iterations, hardening, or scale‐up plans based on results and customer feedback.### 5. Insights, competitor analysis & M&A support
* Work with
** user/UX research, customer insights, and competitive intelligence
** to:  + Identify unmet needs, emerging threats, and whitespace for innovation.  + Ground program decisions in
** evidence from users and markets**, not just internal ideas.  + Provide
** competitor analysis** (product capabilities, roadmaps, GTM, pricing, partnerships) to shape strategy and differentiation.
* Partner with Strategy and Corporate Development on
** M&A‐related work
** when relevant to big bets:  + Inform target identification based on product gaps, technology, and market positioning.  + Support product/technology
** due diligence
** and early integration planning.  + Help design and, where appropriate,
** run integration programs
** to realize the intended strategic value.### 6. Champion innovation practices
* Help evolve
** Gen’s innovation & incubation playbook**: how we source, assess, and run 0→1 programs (build, partner, buy).
* Share patterns and learnings across PSE and Product on what works, what doesn’t, and where to invest next.## Qualifications### Required
* ** 8+ years
** in Program Management / Technical Program Management / Product Delivery, with a strong track record leading
** complex, cross‐functional initiatives
** in software/SaaS.
* Demonstrated experience owning
** 0→1 or highly innovative programs** (e.g., new products/features, AI/ML initiatives, new business models).
* Experience collaborating closely with
** user/market research and competitive intelligence
** and using insight to steer…