ServiceNow ITOM Implementation Specialist​/Remote

Service Now ITOM Implementation Specialist (Contract)

Location: Remote (U.S.)

Type: Contract (Approx. 12 Months)

Start Date: April-May 2026

Seeking a Service Now ITOM Implementation Specialist to support a large-scale Service Now environment by helping complete and enhance the organization's IT Operations Management (ITOM) implementation.

This role will focus on integrations, service mapping, and CMDB population across a complex infrastructure environment. The internal team already supports ITSM, so this position is specifically focused on ITOM capabilities and integrations with cloud and enterprise systems.

This is a fully remote contract opportunity with a nationwide search.

• Implement and enhance Service Now ITOM capabilities
• Configure and support Service Now Discovery and Service Mapping
• Build and maintain integration between Service Now and cloud platforms (AWS, Azure)
• Develop and maintain Service Graph connectors
• Support CMDB population and Configuration Item (CI) ingestion
• Integrate Service Now with enterprise collaboration tools such as Microsoft Teams and Outlook
• Design and implement secure integration patterns, including read-only integrations where appropriate
• Collaborate with internal platform administrators and infrastructure teams
• Troubleshoot integration, discovery, and CMDB data issues

• Hands-on experience implementing Service Now ITOM
• Experience with Service Mapping and Discovery
• Experience building Service Graph connectors
• Experience integrating Service Now with AWS and/or Azure
• Strong understanding of CMDB architecture and CI ingestion
• Experience working in enterprise Service Now environments

• Experience integrating Service Now with network, security, or monitoring platforms
• Experience supporting large Service Now implementations

• Fully remote (U.S. candidates only)
• 12-month contract engagement
• Opportunity to support a major Service Now platform implementation

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental and vision benefits as well as the company's 401(k) retirement plan.

Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.