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Remote IT Support Engineer — Incident & SLA Focus
Remote / Online - Candidates ideally in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-03-12
Doha, Baladīyat ad Dawḩah, Qatar
Listing for:
ELEVUS ‑ PEOPLE & BUSINESS RESULTS, LDA
Remote/Work from Home
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Key Responsibilities Include:
- Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.
- Ensure that standard operating procedures are followed as per established ITIL processes.
- Provide accurate information on IT products and services with highest level of end user satisfaction.
- Remotely provide technical assistance to user queries and problems
- Escalate unresolved issues to the next level of support team
- Ability to document the solution properly and share the knowledge across the teams
- Following up with end users and Service teams until tickets are resolved
- Prepare and share ticket status reports
- Review and analyze common complaints and problems to identify permanent fix
- Achieve SLAs for resolution on incidents and service requests
- Exercise patience and professionalism during stressful situations
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