Information Technology Generalist

THE POSITION

Are you looking for an opportunity to use your Information Technology (IT) experience and training in support of teams that provide a wide range of services to help people lead safe, healthy, and productive lives? If so, look no further! Apply for this Information Technology Generalist 1 position with our Enterprise Technology Services Office’s Health and Human Services (HHS) IT Delivery Center.

We provide end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). If you are an enthusiastic and hard‑working individual ready for a new challenge, we want to hear from you!

In this position you will deliver, assemble, install, configure, and troubleshoot computers, equipment, and peripherals for departments that provide essential human programs and benefits throughout the Commonwealth. This IT service covers a wide range of devices such as desktop clients, mobile devices, and tablets. It involves various operating systems, office productivity applications, enterprise applications, third‑party software, email access, internet and intranet connectivity, network connections, remote VPN connections, smartphones, mobile apps, printing devices, network cabling, and peripheral devices.

Installation, setup, configuration, support, and documentation for each component category are necessary for this service.

In addition to receiving calls, emails, and tickets for assistance, you will also be responsible for accessing users’ computers to collect diagnostics and to resolve hardware and software issues. You will act as a bridge between the IT department and end users during the problem‑solving process.

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full‑time employment
• Work hours are 8:00 AM to 4:30 PM, Monday‑Friday, with a 60‑minute lunch.
• Telework:
  You may work from home part‑time, up to three days per week. You must come into the office twice per week at a minimum. Telework requires a securely configured high‑speed internet connection and an approved location inside Pennsylvania. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via e‑mail. Check your e‑mail, including spam/junk folders, for these notices.

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or maintenance, networking or desktop services, web site development or design, or other IT support/administration services; or
• One year of IT experience in applications development or maintenance, networking or desktop services, web site development or design, or other IT support/administration services, and an associate’s degree in any IT field; or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the…