Support Specialist

Description

At Hallmark Health Care Solutions, what we do and how we do it go hand in hand. We bring a relentless focus to both our products and our people—grounded in curiosity, a bias for action, accountability and ownership, strong judgment, and a willingness to challenge the status quo in pursuit of better outcomes.

Department: Einstein Support

Location: Dallas Office

Compensation: $55,000 - $58,000 / year

Hallmark Health Care Solutions is led by passionate experts with an average of 20+ years’ experience in IT, nursing, process engineering, finance, and healthcare. We are committed to strengthening communities by producing technologies, support services, and thought leadership that tangibly improve patient care and community health outcomes.

We are hiring a Support Specialist to effectively support our Einstein II clients. You will be accountable for support and coordination of all activities. You will work in a hybrid role in our newly opened Dallas, TX office and play a key role in supporting our products used by our clients and vendors.

• Assist in client implementation as directed with responsibilities to include data review, technology testing, client training and ongoing support
• Assist with technology interface/integration set up, testing, and ongoing support
• Manage day-to-day activities and following up on all inquiries as needed in a timely manner
• Assist with technology related questions from clients and vendors
• Ability to function in a fast-paced, customer service‑oriented environment
• Ability to multi‑task by setting priorities to meet client and internal deadlines
• Communicate with leadership for client and vendor escalation as needed
• Other duties as assigned based on business needs
• Ability to work from home with dedicated focus

• Issues are owned end-to-end, with proactive communication to vendors, clients and internal teams
• Vendor and client questions are resolved efficiently with minimal escalation
• Documentation and follow-ups are accurate, timely, and consistent
• Vendors and clients feel supported, informed, and confident using our technology

• Minimum 1-year experience with healthcare technology
• Required proficiency in Microsoft Excel, preferred proficiency in Microsoft Office Suite
• Preferred experience working in a ticketing or CRM system (e.g., Hub Spot, Zendesk, Jira, or similar)
• Previous work from home experience
• Customer service skills, preferred experience with a range of stakeholders, including external partners and senior leadership
• Outstanding written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
• High school degree required

For Dallas, TX area applicants, this role will be hybrid with 3 days a week in our new Dallas office.

• Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled
• $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan
• Unlimited Paid Time Off
• Pre‑Tax and Roth 401(K) Retirement Options
• On-Site Gym, Free Parking, and Provided Lunches 3 Times per Week in the Dallas Office!

Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

HHCS reserves the right to amend the job description, duties or qualifications based on company needs.

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