Summer - Technical Support Intern

Note:

we have multiple internship positions posted. Please consider applying for no more than 3 roles to ensure your application is being reviewed for the position(s) that best align with your career interests and goals.

Nice to meet you!

We’re the leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

Looking for
* that* internship? The game-changing one that’ll help you learn, grow, and chart your path forward? You’ll find it  interns aren’t coffee runners – they do real, meaningful work. Our award‑winning internship program is focused on development, culture, and community. We’ll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the summer.

Technical Support provides technical support to customers, internal staff and partners. This support is related to the overall management, installation, configuration, tuning and maintenance of SAS environments deployed on the SAS Business Intelligence Platform. Ultimately, this technical support helps customers achieve their business goals. If you have a passion to help others, enjoy problem solving, troubleshooting your home lab, or maybe you have worked on your schools helpdesk and now want to take that learning further, this is for you!

As an intern, you might:

• Work with customers to troubleshoot ongoing problems or answer questions about their SAS software.
• Evaluate, set and manage internal and external expectations, including escalation activities and communications. This is often under pressure where decisions have a significant business impact for SAS and/or customers.
• Communicate with the customer by phone, email and/or TEAMS while troubleshooting the problem
• Contribute to a project that directly impacts SAS Technical Support.
• Collaborate with global colleagues and customers.
• Utilize industry‑standard software including Jira, Service Now, etc.

• You’re a student getting your Associates or Bachelor's degree,
  not graduating prior to December 2026
• Skills in customer support technology.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
• Have strong communication skills – both written and verbal.
• Be a leader. You’re the one sitting in the front row of the class.
• Embrace technology. You geek out over the latest and greatest!
• You’ve got practical experience inside or outside of school or work. Maybe you have worked on your school’s helpdesk and now want to take that learning further. We’d love to hear about it!
• Are you an engineer who likes fixing things? Cars, robots, lego?
• Windows or Unix Person or both – we don’t mind.
• Not being afraid to ask questions over and over again.

• Applications open: February 2026 - applications open on a rolling basis
• Interviews begin: February 2026
• Internship: May 19, 2026 – August 7, 2026.

• This position is located in Cary HQ (hybrid). You must be local to Cary HQ and willing to come to the office.

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives!
• Free SAS programming training and certification.
• At SAS, flexible work is the norm. Want to work remotely? That’s cool. Prefer a hybrid mix of sweatpants and in‑person collaboration? That’s great, too.
• We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect + engage.
• Your well‑being matters, and that’s why we support all dimensions of your well‑being by offering programs that reduce stress and distractions to help you stay healthy and productive.
  
  This includes an on‑site and remote Work/Life Center staffed by master’s level social workers and an Employee Assistance Program.

At SAS, it’s not about fitting into…