Director of Remote Services

Position: Director of Remote Services Support
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, California, Florida, Kansas, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions.

If you are looking to break into the IT industry this may be a great opportunity for you.
We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

Our company is seeking a passionate and motivated Director of Remote Services Support is responsible for the T1/T2/T3 Help Desk, Network Operations Center, and Security Operations Center. This position supervisors 2 Help Desk Supervisors, a night shift Team Lead, a T2/T3 Team Lead, NOC Team Lead and SOC Team Lead. The Director of Remote Services will ensure the provision of high-quality technical support, which directly contributes to increased client satisfaction.

Job Duties:

• Oversee the daily operations for T1/T2/T3 Help Desk
• Ensure customer service is timely and accurate on a daily basis
• Lead the recruiting, training, of new help desk technicians
• Oversee the daily operations of the NOC Team and ensure successful delivery of service
• Oversee the daily operations of the SOC Team and ensure successful delivery of service
• Provide feedback, coaching, and other developmental feedback to employees
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team's productivity
• Provide customer feedback to the appropriate internal teams
• Other duties as assigned

Qualifications:

• Excellent organizational skills and attention to detail
• Team leadership
• Strong analytical and problem-solving skills
• Customer-service oriented with a problem-solving attitude
• Ability to act with integrity, professionalism, and confidentiality
• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Proven Leadership Skills
• 5+ years of experience leading help desk teams, NOC, SOC, and other related teams required
• Professional certification in IT, Comp Science, or related discipline desired
• BS Degree in Comp Sci, Information Technology or related field desired

Job Type: Full-time
Pay: $115,000 annually + Bonus
Benefits:

• 401(k) matching
• Cell phone reimbursement (depending on position)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Equal Employment Opportunity:
Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

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