Project Manager, IT Consultant

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a eDiscovery Project Manager.

The position is responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success.

Work Status:  Remote, work from home opportunity.

Working hours:

Monday - Friday 6:30pm - 3:30am IST (1 hour break)

Is This Role For You?
The eDiscovery Project Manager is responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the workflow system in preparation of client delivery. Further, the position is responsible for tracking progress internally to ensure timelines are satisfied. Additionally, the position successfully manages the client’s expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered.

A Day In The Life
Consult with and advise internal team and Corporate Business Systems team through the scope of project or initiatives as it relates to system processes, workflows, project planning, 3rd party application setup, systems implementation etc. consistent with industry best practices and standards
Gather requirements from various personnel (system or process business owners) then communicate action items or requests on to Operations, Management, Development, and Corporate Business Systems
Assist in planning the testing and Data migration efforts with the corporate business systems team
Manage the Shared Services’ expectations by providing routine detailed status updates and reporting
Consistently delivers proactive communication with the various teams and serve as point of escalation when inquiries or issues arise
Consolidate requirements and requests to the applicable teams or departmental systems and clarify priority with Corporate Business Systems and Dev teams prior to implementation
Tracking progress internally to ensure timelines and budget management are satisfied
Serve as an advocate to champion the team’s needs internally to ensure the project scope and expectations are understood then deadlines met
Provide progress updates on action items regularly as deemed appropriate during recurring project meetings
Identify, address, and document new internal processes to gain efficiencies or better ‘Order to Cash’ effectiveness
Communicate work instructions and requirements in a clear and concise manner internally to Operations
Provide guidance, instruction, and work direction for active projects to Shared Services’ teams as required
Work with Corporate Business Systems team to demonstrate and present requirements to existing and prospective implementation partners
On-site office visits as required
Maintain a general understanding of our industry and trends and a thorough understanding of all company products, services, and technologies
Obtain a working knowledge of all operating and business systems
Drive overall client satisfaction through effective coordination and communication of Shared Services’ client deliverables based on new initiatives and process changes
Works with clients to establish best practices to meet their needs and address any prioritization issues that may arise
Proactively plan and clarify the workflow/requirements of each project with the shared services’ business owners and steering committee to ensure that the objectives and expectations are fully understood and achieved

What You Bring To

The Role
Must be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power Point
Candidate must have a deep understanding of eDiscovery and the litigation support industry
Demonstrated success in the management of multiple simultaneous projects.
Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client…