Senior Director, Solution Consulting - Telco & Media; National

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is seeking a Senior Director of Solution Consulting to lead the Telco and Media industry nationally across the United States.

This leader will shape the technical go to market strategy for one of Service Now’s most strategic industries and help customers transition to AI driven, platform centric operating models.

As a senior leader within the Solution Consulting organization, you will:

• Lead and scale a high performance team of solution consulting leaders and architects
• Partner closely with national sales leadership to drive industry growth
• Act as a Field CTO and strategic advisor to senior customer executives
• Help customers modernize operations through AI, automation, and digital platform transformation

This role requires a leader who combines industry perspective, executive engagement, technical credibility, and organizational leadership to drive transformational outcomes for both customers and the business.

What You Get to Do in This Role:

Lead the National Technical Strategy for Telco and Media

• Lead the national Telco and Media Solution Consulting organization and shape technical strategy across the industry segment
• Partner with national sales leadership to drive strategic account expansion and industry growth
• Establish Service Now as the AI platform of choice for telecommunications and media organizations

Drive AI Native Platform Transformation

• Transform the Solution Consulting organization into an AI native, platform first technical advisory team
• Position AI, automation, and digital workflows as the foundation for customer transformation
• Lead complex multi workflow pursuits involving enterprise architecture, automation, and agentic AI

Serve as a Field CTO and Industry Advisor

• Engage with customers across the industry as a trusted strategic advisor
• Translate emerging AI capabilities into business outcomes for CIO, CTO, and digital transformation leaders
• Represent Service Now’s innovation agenda in industry conversations and strategic customer engagements

Build and Scale a High Performance Team

• Recruit, coach, and develop top technical talent
• Build a culture of technical excellence, accountability, and customer obsession
• Enable the team to operate as industry advisors, not just product experts

Establish Operational Excellence

• Drive disciplined operating rhythms across pipeline generation, technical qualification, and forecast accuracy
• Improve technical win rates and deal velocity through consistent execution frameworks
• Ensure strong alignment across sales, product, partners, and consulting teams

Leadership and Industry Expertise

• Senior pre sales leadership experience driving enterprise technology transformation
• Deep experience within telecommunications, media, or similarly complex digital industries
• Demonstrated success building and leading high performing technical organizations

AI and Platform Transformation Leadership

• Experience modernizing solution consulting teams toward AI native and platform first selling
• Strong understanding of how AI, automation, and data platforms reshape enterprise operating models
• Ability to translate AI innovation into business transformation outcomes

Executive Engagement

• Trusted executive advisor capable of engaging CIO, CTO, and digital transformation leadership
• Experience influencing executive stakeholders to expand platform adoption across business domains
• Exceptional communication and storytelling skills for executive audiences

Technical and Business Acumen

• Enterprise technical credibility across architecture, automation platforms, and modern cloud…