Support Consultant SAP SD; Human

What makes your job exciting

• As a Support Consultant, you are the first point of contact for our customers on all SAP sales topics
• You implement corrections in your specialist area in collaboration with our Basis Consultants
• Your diverse range of tasks includes accepting, analysing and resolving or forwarding customer reports and tickets as well as tracking and reporting them back to the customer using the Group's own ticket system
• You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non‑compliance
• Your area of activity also includes developing solutions together with our customers for business-critical processes
• As part of a spot consultation, you will provide our customers with comprehensive support via telephone and electronic support media and recommend suitable improvement options, including in the area of software applications
• Through your support, you create the basis for fast and secure communication and solution‑finding for our customers and contribute significantly to better customer loyalty

• A great team in which there are many opportunities to contribute and which places great value on further development and an open feedback culture
• A modern working environment with 20 days' vacation
• We offer hybrid working. You can spend part of your working hours working from home and at the same time enjoy the benefits of the lively community in the office
• Individual career paths and many other benefits are tailored to the needs of our employees
• Valuable personal freedom:
  We allow up to two mobile office days per week, situationally even more. Trust-based working hours provide additional flexibility
• 20 days paid leave:
  We offer you 20 days paid leave right after you start working with us. And if you decide to stay, additional leave is part of the deal
• Great prospects:
  Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and expansion with experienced colleagues, as well as dedicated promotion programmes
• Mobility:
  Those who know Istanbul’s streets know how exhausting it can be to get from A to
  
  B. We provide a free Istanbul Card to make your commute less stressful

• In addition to completing vocational training or a degree, you have several years of practical experience in SAP SD support or as a key user in in-house projects
• You have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring
• When advising customers, you value a trusting and cooperative partnership
• A good command of English would also be desirable
• Your strength lies in recognising problems, analysing their causes, and finding possible solutions
• Team spirit, resilience, e and the necessary flexibility to react quickly to new requirements are a matter of course for you