IFTTT: Community & Support Specialist – EST Time Zone; Consultant

Headquarters: San Francisco, CA

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• Manage and engage with users on Reddit, Discord, and App Store reviews
• Respond to questions, posts, and feedback to foster a positive community experience
• Help users discover new ways to get value from IFTTT Pro
• Collaborate on campaigns and initiatives to boost community engagement
• Identify patterns in community discussions that inform product and content improvements

• Efficiently triage support tickets IFTTT users
• Assist users in building Applets, including using filter code (JavaScript)
• Create, audit and improve help center documentation
• Identify and reproduce technical issues, suggesting enhancements and improving user experience
• Become an internal IFTTT expert who can answer product questions from colleagues

• Prior experience managing online communities for software or SaaS products
• Experience creating and editing help center or knowledge base content
• Strong writing and communication skills
• Passion for troubleshooting and problem-solving
• Experience with community management across multiple platforms (Discord, Reddit, app stores, etc.)
• Experience interacting with APIs and user authentication (OAuth
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• Experience with Java Script
• Experience with CRM tools or email support (Zendesk preferred)
• Experience working remotely
• Fluency in written and spoken English

Source We Work Remotely: Remote jobs in design, programming, marketing and more