EPIC​/Business Systems Analyst II

* Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst.
* Support the creation and maintenance of insurance follow-up work queues. Help monitor workqueue behavior, escalate issues, and identify simple improvements to workflow efficiency.
* Participate in testing activities for new functionality and system upgrades. Document results and flag issues to senior analysts and IT teams.
* Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards.
* Maintain Epic Master File entries related to professional billing and perform routine updates to provider, facility structure and payer or reimbursement information.
* Provide day to day support to operational users in areas such as charge review, claim edits, workqueue navigation, basic reporting, and registration or scheduling workflows that impact billing.
* Assist with small scale project tasks including data collection, workflow documentation, user communication, and simple build tasks. Larger initiatives remain owned by senior analysts.
* Support adherence to ITIL and change control processes by preparing documentation, submitting change requests, and ensuring updates follow proper review channels.
* Maintain updated documentation for workflows, build elements, training materials, and configuration references.
* Troubleshoot application issues within defined scope. Conduct initial analysis, gather details from users, and escalate complex problems to senior team members.
* Contribute to process improvement discussions by identifying recurring issues or opportunities, while senior analysts own final design decisions.
* Provide clear communication to operational stakeholders regarding issue status, upcoming upgrades, and basic system changes.
* Perform related duties as needed to support overall revenue cycle system operations.
* With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Uses basic understanding of applicable business processes, systems, and industry requirements.
* Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.
* Supports the IT development group in building new systems and enhance existing systems. Assists in coding, testing, debugging, and implementing software solutions. Prepares documentation on system enhancements and/or alternatives.
* Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.
* Performs other related work as needed.
* Experience supporting Epic Resolute Professional or Hospital Billing.
* Understanding of professional billing, scheduling, registration, and claim workflows.
* Ability to troubleshoot system issues and participate in testing and system updates.
* Maintains accurate documentation and training materials.
* Primarily remote work arrangement with some on-site meetings required.
* Frequent interaction with clinical, revenue cycle, and administrative staff to troubleshoot issues and support workflows.
* Regular use of computers, monitors, and office technology for system configuration, reporting, and training purposes.
* Occasional requirement to attend meetings or training sessions outside normal business hours.
* Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
* Minimal physical demands; primarily sedentary work with occasional lifting of office materials or equipment.

When applying, the document(s)
** MUST
* * be uploaded via the
** My Experience
** page, in the section titled
** Application Documents
** of the application.

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