Service Consultant - Lab Automation-Remote US Northeast

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Love solving complex problems that keep global diagnostics moving? Step into a role where your expertise drives smarter automation, faster issue resolution, and better outcomes for laboratories around the world.

• Provide expert-level global support for Total Lab Automation systems.
• Lead 3rd-level escalations and drive root-cause-based solutions.
• Turn service data into insights that influence product improvements.
• Host global technical reviews, webinars, and solution sessions.
• Create and enhance troubleshooting documentation.
• Troubleshoot hardware, software, firmware, drives, pneumatics, and networks.
• Partner with R&D and OEM teams to deliver effective solutions.
• Use proactive analytics to identify trends and guide regional action plans.

• Technical degree (Engineering preferred).
• 5+ years in engineering, technical support, or field service.
• Experience with automation systems or healthcare diagnostics.
• Strong data analytics skills:
  Excel, SQL, Notepad++, pivot tables.
• Excellent communication, collaboration, and customer service skills.
• Ability to manage multiple priorities in a global environment.
• Willingness to travel 10–30%.

• Global influence.
• High-impact problem solving.
• Collaboration with top engineering and innovation teams.
• Opportunity to shape the future of lab automation.

Ready to elevate laboratory automation worldwide? Bring your expertise—and make an impact on diagnostics across the globe.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.

For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The Base Pay Range For This Position Is $107,060 - $147,213

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.

These…