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HelpDesk/Support Technical Support

Remote Service Desk Analyst: IT Support & Customer Care

Remote / Online - Candidates ideally in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listing for: CAI
Full Time, Remote/Work from Home position
Listed on 2026-03-10
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading global services firm is seeking a Service Desk Analyst to provide Level 1 technical support remotely. Responsibilities include handling requests via phone, email, and chat while ensuring a positive customer experience. The ideal candidate will have at least 6-12 months in a Service Desk or technical support role, strong troubleshooting skills, and a commitment to excellent customer service.

This full-time position encourages solving requests efficiently, ensuring proper documentation and escalation when necessary.
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