System Support Specialist

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

With effect from 01 April 2026, NHS Scotland is reducing its full time working week from 37 to 36 hours per week, there will be no change in full time pay.

NHS Tayside has a new and exciting vacancy for a driven Digital Systems Support Specialist, this post will assist the existing team across several technology stacks including a large Firewall estate and pro‑active Operations Management. This role will be key to delivering robust Network Services to the Patients and Staff of NHS Tayside.

Technology Enabled healthcare is transforming the way we deliver services; NHS Tayside are embracing this change with this opportunity.

The job entails delivering all aspects of Network Services across NHS Tayside’s sites and remote workers, including, but not exclusively, the following:

• LAN
• WAN
• DNS
• VPN
• SD-WAN
• Remote Access
• Network Cyber Security
• Firewalls
• Web Filtering
• IDS/IPS
• Wi Fi
• Routing
• Network Management Platforms including Solar Winds and Cisco Enterprise Management platforms

The postholder will be responsible for implementing new technologies/solutions as well as operating and monitoring existing implementations and future roadmaps, including capacity planning, this will involve understanding complex Firewall management and defining key Network metrics for monitoring and reporting on. The postholder may also act as 3rd line support for our busy Business as Usual function handling incident, request and problem functions whilst also being a stakeholder in any service impacting Major incidents.

The postholder will have a broad understanding of ITIL principles and excellent technical and non‑technical verbal communication skills. This post also has line management responsibility so must be familiar with managing technical teams.

Key responsibilities also include but are not limited to the above.

The successful candidate should have knowledge and capabilities in the following areas:

• Awareness of project support delivery.
• Work well under pressure and contribute as a team player within a small team.
• Excellent communications with all levels of users, 3rd party companies and colleagues.
• Understanding of Cloud platforms and technologies.

This role has a wide range of opportunities to develop as a skilled Network Engineer in a fast‑paced Healthcare setting. Our services impact on most areas of NHS Tayside’s services therefore each day can be a new challenge.

Generous Annual Leave entitlement, with some flexible working arrangements. You will be offered training relevant to the role, and there are opportunities for professional development. This role has potential to offer great job satisfaction for the right candidate.

The Digital Team are currently based in the Mac Kenzie Building, on the Ninewells Campus, Dundee, there is some flexibility with the team working remotely at times across NHS Tayside Sites and limited home working opportunity.

This is a permanent, full‑time post (37 hrs per week) that is predominantly Monday to Friday between the hours of 8.00 am and 5.00 pm but this can change depending on service need so flexibility is required, you will also be expected to take part in a weekend on‑call rota covering 9 – 5 Saturday and Sunday.

Informal enquiries to: Mr Scott Burden, Service Delivery Manager, email scott.burdent tel. ex. 57208

Short‑listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

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