Helpdesk Technician

Helpdesk Technician page is loaded## Helpdesk Technician locations:
High Point, NC (EAS HQ) time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR105236

The Helpdesk Technician's role is to support the IT Department and employees with day-to-day computer, software, and technology-related problems.  The Technician will ensure proper computer and IT equipment operation so that end users can accomplish necessary business tasks. Problem resolution may involve the use of screen sharing applications, diagnostic and help request tracking tools, as well as require that the technician give in-person, hands-on help at the deskside level.

This role will provide support to EAS and Envirotrol staff on computers, tablets, telecommunication devices, and other supported technologies and applications.
*** RESPONSIBILITIES:
*** Field incoming helpdesk requests from end users via telephone, e-mail, or in-person  Track all requests and support provided via our helpdesk solution  Troubleshoot computer hardware and software issues  Research solutions and advise staff on appropriate action while keeping the IT Manager and department aware of issues and resolutions  Record, track, and document helpdesk problem-solving processes  Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution  Identify and learn appropriate software and hardware used and supported by the organization  Perform hands-on maintenance at the desktop level, including (but not limited to) installing and upgrading software, installing hardware, implementing file backups, configuring systems and applications, and configuring cell phones and/or smartphones  Perform preventative maintenance, including review and cleaning of workstations, printers, and peripherals  Assist with Asset Tracking, Inventory, and Life Cycle Management  Assist with other roles in the field of technology, including digital photography and document design
*** KNOWLEDGE &

EXPERIENCE:

*** Knowledge of basic computer hardware, including desktops, laptops, printers, monitors, mobile devices, etc.  

Experience with desktop and server operating systems  Application experience with Microsoft Office, Adobe Acrobat, Webmail, Antivirus, Antispyware software, etc.  Exceptional written and oral communication skills  Exceptional interpersonal and documentation skills.
*** PERSONAL ATTRIBUTES:
*** Ability to analyze, conduct research, and problem solve  Ability to absorb information quickly and retain it for future use  Ability to present ideas in user-friendly language  Self-motivated and detail-oriented  Ability to effectively prioritize and execute tasks in a high-pressure environment  Exceptional customer service orientation  Experience working in a team-oriented, collaborative environment
*** WORK

CONDITIONS:

*** Sitting for extended periods of time  Dexterity of hands and fingers to operate a computer keyboard, mouse, and power tools and to handle other computer components.  Lifting and transporting of moderately heavy objects, such as computers and peripherals  Occasional travel will be required (job sites, remote offices)
Job Type: Full-time
* Starting hourly range of $17-23.
*
* Schedule:

Monday to Friday.
** Experience level: 2 years.
**** Benefits**:
* 401(k)  401(k) matching  Dental Insurance  Employee assistance program  Employee discount  Flexible spending account  Health insurance  Life insurance  Paid time off  Referral program  Vision insurance
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