Sr. ServiceNow Portfolio​/Demand Analyst

This is a REMOTE position

Responsibilities include:

• Develop and maintain portfolio dashboards and executive reports.
• Deliver portfolio insights to PMO leadership and executive stakeholders.
• Support the establishment and enforcement of PMO governance frameworks.
  • Identify opportunities to improve demand intake and portfolio management processes.
  • Develop and document standard operating procedures and portfolio workflows.
  • Provide recommendations for improving project intake, evaluation, and prioritization processes.
• Support the demand review meetings and portfolio governance discussions.
• Ensure stakeholder alignment on portfolio priorities and investment decisions.
• Assist PMO with portfolio prioritization and roadmap planning.

• Manage and maintain the Service Now Demand Management process including demand intake, evaluation, and prioritization.
• Facilitate the demand lifecycle from submission through approval and project conversion.
• Collaborate with business stakeholders to capture demand requirements and ensure proper documentation.
• Support scoring models and prioritization frameworks to evaluate proposed initiatives.
• Monitor and track demand pipelines to ensure alignment with strategic objectives.
• Provide analysis on demand trends, backlog, and investment alignment.

• Support portfolio planning, governance, and investment oversight using Service Now SPM.
• Maintain portfolio structures including:
  • Programs
  • Projects
  • Strategic initiatives
  • Investment categories
• Provide portfolio-level analysis including:
  • Portfolio health
  • Investment performance
  • Strategic alignment
  • Portfolio capacity

Required Qualifications:

• US Citizen eligible for DoD Secret Clearance
• 8+ years of experience in project portfolio management, demand management, or PMO operations.
• 6+ years of experience working with Service Now SPM / PPM modules.
• Experience supporting demand intake, prioritization frameworks, and portfolio governance processes.
• Strong understanding of portfolio management, project lifecycle management, and investment planning.
• Strong analytical, organizational, and stakeholder communication skills.
• Service Now Certified System Administrator (CSA).
• Service Now Strategic Portfolio Management (SPM) certification.
• Experience with Agile, SAFe, or hybrid project delivery frameworks.

Desired

Qualifications:

• Experience in a Federal/DoD environment

Bachelor’s degree in Computer Science, Information Systems or related technical field.

Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

Extremely competitive salary

95% employer paid for employee medical, dental, & vision coverages

100% employer paid for employee life, STD & LTD disability coverages

401k with company match and profit sharing

Flexible Spending Account (FSA) for dependent & health care

11 standard holidays & 3 weeks of annual leave