Solutions Architect - N.. REMOTE

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane
, and we’re building the Intelligent Control Plane
—a new platform layer that makes infrastructure programmable, autonomous, and composable
.

Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents
. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.

Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries
. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide
. We’re a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital
, and we’ve raised $69M to date. Learn more at upbound.io
.

As a Staff Solutions Architect at Upbound, you'll be a vital part of our go-to-market team, focusing on the post sales implementation of our products and adoption of solutions. Drawing from your deep technical knowledge and experience with implementing cloud native solutions based on Kubernetes, you will have a significant impact on driving and executing the technical implementation of Upbound's products and solutions.

This will include building rapport with our new and existing customers to ensure a smooth delivery and adoption of our products.

• Closely partner with the Upbound pre sales team to transition customers to and through a smooth post sales implementation.
• Deeply understand customer environments and requirements, identifying their platform needs, and designing architecture and solutions that delight.
• Ensure successful adoption of Upbound and Crossplane technology into customer production environments.
• Perform technical discovery to scope customer engagements and contribute to authoring Statements of Work.
• Work directly with customers to troubleshoot and solve technical challenges relating to the implementation phase of deploying Crossplane and Upbound Cloud based control plane architectures into their production environments.
• Solve problems and improve customer deployments by writing code, fixing bugs, and building scoped features within Upbound products, the provider ecosystem, and the Crossplane core code base.
• Build and maintain a set of cloud native "reference platforms" that will help accelerate adoption and position Crossplane and Upbound as a central piece of the cloud native landscape.
• Work cross-departmentally to find solutions to complex scenarios and integration issues.
• Be the technical voice of Upbound to the customer, and represent customer needs internally to influence product roadmap.
• Be the trusted technical advisor to new and existing customers by identifying and presenting ongoing technical solutions as the Upbound product suite grows.

• Written and maintained code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc.
• Managed production Kubernetes deployments or have been responsible for deploying/managing workloads running on Kubernetes in production.
• A background in platform engineering/SRE with building an IDP (Internal Developer Portal).
• A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers.
• Excellent communication skills - must be capable of effectively engaging and leading interactions with technical and business teams, and are comfortable presenting to customer and stakeholders at varying levels of management.
• Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues leading to successful adoption.
• Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments.
• Incorporated modern operational and application delivery tools and methodologies into your production deployment workflows, like those from Hashi Corp (e.g. Terraform), CI/CD, IaC, and Git Ops.
• Progr…